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Veterinary Receptionist/Client Service Representative F/T - Work/Life Balance Schedule

No Sundays, No late nights.

VCA Centennial Valley Animal Hospital is looking for a Full-Time Veterinary Client Service Representative with a cohesive team.

VCA Centennial Valley is an AAHA-accredited, 4-doctor small animal practice in Louisville, Colorado. W practice gentle, kind animal handling.

Feline, Canine, Rabbits, Avian, Exotics and Reptiles Patient Base

We are a connected, team orientated group who enjoys working with each other and having fun! (We even have a free snack drawer and coffee for our associates!)

Ideal candidates should possess:

Positive Attitude and Teamwork Skills

Customer Service Skills

Phone Skills

Multi-tasking Skills

Attention to Detail

At VCA Centennial Valley Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the _face of our hospital_ , our Client Service Representatives set the tone for every client experience and help maintain trust and confidence in our care.

Your responsibilities include:

+ Greeting clients and their pets with warmth and professionalism

+ Answering phones, scheduling, confirming, and future-booking appointments

+ Calling clients for follow-ups and reaching out to prospective clients

+ Presenting and processing payments and explaining service fees

+ Recommending products, services, and wellness plans

+ Signing up clients for the **MyVCA app** and **online pharmacy**

+ Educating clients on general pet care topics (heartworm prevention, flea/tick control, etc.)

+ Maintaining accurate medical records and ensuring the hospital is clean and welcoming

+ Providing care for hospital pets as needed

Our CSRs are the **first and last impression** our clients and patients have — and we take great pride in that responsibility!

We offer competitive compensation and great benefits

Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional** **mental health resources)

Medical** **/** **Vision** **/** **Dental

Paid Vacation Time

Sick Time

Holiday Pay

401k

401k Matching

Scrubs Provided

+ **Generous personal pet care discounts**

+ **Free CE**

+ **Advancement Opportunities**

Work/Life Balance Schedule

No Sundays, No Late Nights

Hourly wages range $17-$19.50

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com