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CHILD SUPPORT CASE PROCESSING CONSULTANT - CORRESP - 73006395

Date: Oct 23, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 863785

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - CORRESP - 73006395

Pay Plan: Career Service

Position Number: 73006395

Salary: $39,959.88 - $50,708.40 / annually

Posting Closing Date: 10/29/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant – Correspondence (Operations Analyst I)

Sarasota

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) .

JOB SUMMARY:

This Operations Analyst I - Correspondence position performs customer support and is an excellent fit for critical thinkers. If you enjoy helping, and problem solving, this may be the position for you. Your duties would include:

+ Processing inbound documents

+ Scanning and attaching documents using a computer system

+ Reviewing and updating information in a computer system

+ Coordinating with internal and external partners

+ Researching and resolving case issues

+ Gathering information and analyzing case data to determine next steps

MINIMUM REQUIREMENTS:

+ Currently employed with the Florida Department of Revenue.

+ Two years of experience conducting research and analyzing information to make decisions. *

+ Two years of experience communicating with customers for the purpose of resolving inquiries.*

+ One year of Child Support Program experience.

SUBSTITUTIONS:

+ *Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

PREFERENCES:

+ Preference may be given to candidates with operational knowledge of multiple processes within the Child Support Program.

SPECIAL NOTES:

+ Full-time (40 hours per week) position; standard workday of 8am – 5pm, Monday through Friday.

+ Due to the nature of the job duties, this will be an on-site position, not available for telework.

SALARY: $39,959.88 - $50,708.40

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Karen McDonald, (727) 223-7159,[email protected]

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

SARASOTA, FL, US, 34232 SARASOTA, FL, US, 34285 SARASOTA, FL, US, 34237 SARASOTA, FL, US, 34231 SARASOTA, FL, US, 34234 SARASOTA, FL, US, 34241 SARASOTA, FL, US, 34240 SARASOTA, FL, US, 34239 SARASOTA, FL, US, 34236 SARASOTA, FL, US, 34243 SARASOTA, FL, US, 34233

Nearest Major Market:Sarasota

Nearest Secondary Market:Tampa