• Telephone Operator

    UPMC (Jamestown, NY)


    Join Our Team at UPMC Chautauqua - Casual Telephone Operator Opportunity

     

    Are you passionate about helping others and thrive in a fast-paced environment? UPMC Chautauqua is seeking dedicated and flexible individuals to join our team as Casual Telephone Operators. In this vital role, you will serve as the first point of contact for the public and hospital departments, playing a key part in both routine communications and emergency situations.

     

    We're looking for candidates who are available to work all shifts-including days, evenings, and overnights, with rotating weekends and holidays. Prior experience in medical settings and customer service is preferred, but most importantly, we value individuals who are reliable, compassionate, and eager to grow.

     

    At UPMC, we don't just offer a job-we offer a path forward. With access to career development opportunities, ongoing training, and a supportive team environment, you'll be empowered to build a meaningful career in healthcare.

     

    Apply today and become part of a team that makes a difference every day in the lives of our patients and community.

    In this role, there is the opportunity to-

    + May train new operators.

    + May be required to do system data entry on request.

    + Provide service to multiple answering service clients utilizing individualized protocols.

    + Process appropriate emergency code or STAT page.

    + Initiate voice pages when required.

    + Provide Physician on call information to requesting individuals.

    + Use required phrasing at all times when answering telephone calls.

    + Provide dialing instructions to patients when requested.

    + Answer multiple lines while maintaining good customer service.

    + Determine callers' requirements (extension desired, information requested, etc.) and transfer call.

    + Provide status report on any page in progress to the individual requesting the page.

    Required:

    + High school graduate or equivalent.

    + One (1) year of experience answering and processing calls through automated phone system or one (1) year of customer service experience.

    + Must be able to work all shifts, 7 days a week.

    + Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

    Preferred:

    + Prior medical experience.

    Licensure, Certifications, and Clearances:

    UPMC is an Equal Opportunity Employer/Disability/Veteran