"Alerted.org

Job Description

Insight Global is seeking a seasoned Lead System Administrator to provide high-touch, white-glove technical support to C-suite executives and senior leadership at a prestigious financial services firm based in Menlo Park, California. This is a hands-on technical leadership role—not a people management position—ideal for someone with deep expertise in enterprise IT support and a passion for simplifying complex systems for non-technical stakeholders.

Key Responsibilities:

-Deliver onsite and remote support for a global user base, with a focus on Menlo Park-based leadership including founders, partners, and numerous MDs

-Provide white-glove support to C-suite executives, ensuring seamless technology experiences

-Lead technical operations and support initiatives in Menlo Park, collaborating with a global support team

-Serve as the senior technical point of contact for Windows environments

-Manage and troubleshoot VDI environments, Thin Clients, and Lenovo laptops

-Administer MDM solutions, primarily Intune, and support Active Directory configurations

-Perform base-level system administration tasks, including rack and stack hardware setup

-Participate in occasional on-call rotations

-Communicate technical concepts clearly and effectively to non-technical stakeholders

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-8+ years of experience in IT Support and System Administration

-Strong experience with L3 support and willingness to provide L1/L2 support

-Proven experience in financial services environments—ideally within private equity, hedge funds, or investment banking

-Strong technical proficiency across hardware and software platforms

-Experience supporting Windows OS

-Hands-on experience with VDI, Thin Clients, Lenovo hardware, MDM/Intune, and Active Directory

-Strong white glove support experience, supporting C-Levels and other senior stakeholders