• Client Support Administrator

    Insight Global (Santa Ana, CA)


    Job Description

    A credit union in Orange County is seeking a Client Support Administrator to support its Card Services department. This role combines administrative responsibilities with high-volume member service calls, primarily related to credit and debit cards. The Client Support Administrator will assist members with routine issues such as lost or stolen cards, issuing replacements, updating PINs, and resolving ATM-related inquiries using a multi-platform system.

     

    The position requires handling multiple calls daily, addressing a variety of issues, and providing clear, proactive communication. When a solution is not immediately available, the administrator will conduct additional research, maintain professionalism, and follow up with members to provide updates and revised timelines. Success in this role depends on strong problem-solving skills, attention to detail, and the ability to remain calm under pressure while delivering exceptional member experiences.

     

    **This person must come on site 5 days a week in Santa Ana. Scheduled hours are 9:30am to 6pm (30 min lunch)

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Proven customer service experience

     

    Ability to work across multiple platforms

     

    Strong written communication and documentation skills CRM experience, especially with systems such as Springboard, Episys, Synapsis, Star Station, MyCoop, MasterCard Connect, Synergy, and Microsoft Office Suite

     

    Prior credit union experience