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Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** PRN/Variable Shifts

Shift** : **MUST BE FLEXIBLE FOR SHIFT DAYS AND HOURS

**Location:** 1500 SW 1 st Ave Ocala, Florida 34471

**The community you'll be caring for:** AdventHealth Ocala

Horse Capital of the World Home to the World Equestrian Center

Affordable cost of living

Destination for outdoor enthusiast (golf, kayaking, horseback riding, nature trails)

Vibrant downtown area with award winning establishments

Family friendly with many parks and recreations

Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota

The role you'll contribute:

AdventHealth switchboard operators compassionately service an average of 95,000 calls per month for 8 hospitals in a 24/7 environment and provides support upon request for multiple CFD-S standalone facilities. Operators frequently engage in essential communications with hospital leaders, physicians, clinical staff and security. Accountable to communicate vital information to maintain the safest environment for patients and employees. Critical responsibilities to learn and communicate up to 15 emergency codes which may include contacting a 911 operator. Make accurate overhead page announcements and send emergent mass communication text messages timely. Is the first point of contact for initiation of Code Blue & Rapid Response Team response. Numerous hours are covered with the single operator on shift being accountable for responding immediately and expertly to emergent and life threating situations. Contacts after-hours on-call staff and coordinates response to patient care request. Valuable qualities the switchboard operator utilizes is their knowledge, hospital experience and sound judgement towards quick and appropriate action in situations that impact patient and employee safety. Maintains flexibility in work schedule and performs tasks to meet the needs of CFD-S Operator Services. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.

Maintains a courteous and professional manner when answering calls.

Demonstrates skill and proficiency when executing overhead announcements

Updates and maintains all on call lists for staff when notified of changes.

Forwards calls promptly to proper departments, patient rooms, or staff as necessary.

Qualifications

The expertise and experiences you'll need to succeed:

High school diploma or equivalent.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Operations

**Organization:** AdventHealth Ocala

**Schedule:** Per Diem

**Shift:** 3 - Night

**Req ID:** 25041461

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.