• Messaging Center Analyst

    SAIC (Washington, DC)


    Description

    SAIC is seeking a **Messaging Center Analyst** to support 24/7 operations in a large federal government agency’s Operations Center. Employee will perform on-site, at a secure government location on one of three shifts, to include weekend and holiday rotations. Shifts are TBD.

    DESCRIPTION OF DUTIES:

    + Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.

    + Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems.

    + Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.

    + Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations).

    + Perform periodic system and network health checks per SOP.

    + Update and maintain shift logs, recording and detailing events.

    + Participate in shift turn-over activities.

    + Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.

    Qualifications

    REQUIRED EDUCATION & EXPERIENCE:

    + BS Degree and 2-8 years experience; MS and 1-6 years; may accept additional experience in lieu of degree.

    + Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled.

    + Knowledge and experience installing, updating, and troubleshooting network systems and protocols.

    + Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint).

    + Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.

    + Knowledge of regulations, policies, practices, and procedures relative to information systems security.

    + Familiarity with Federal Government computer system operations and processes to advise.

    + Ability to follow Standard Operations Procedures and verbal direction.

    + Excellent oral and written communication skills.

    + Self-motivation, professional demeanor and accountability.

    + Ability to demonstrate critical thinking skills under high-pressure time sensitive environments.

    REQUIRED CLEARANCE:

    + US Citizenship.

    + Active TS clearance with the ability to obtain SCI.

    DESIRED EXPERIENCE/SKILLS/ATTRIBUTES:

    + Previous experience working in commercial, government or military 24x7 messaging/comms centers.

    + Basic TCP/IP networking skills.

    + CompTIA A+, Network+.

     

    Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2511037

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability