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Vice President – Business Development (Commercial – Technology)

Date Posted:Oct 24, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

Description

Vice President – Business Development (Commercial – Technology)

Overview:

We are seeking an experienced leader to grow and manage our regional Alternative Dispute Resolution (ADR) services, in San Francisco, CA. This strategic leadership position will be responsible for managing and promoting AAA's products and services while building key stakeholder relationships and ensuring excellence in case management. This position is specifically focused on expanding ADR services in the technology sector.

Work Environment:

This position offers a hybrid work arrangement; candidates must reside at a U.S. location within 125 miles of our San Francisco, CA location. The salary range for this position is $161,000-$179,000, plus eligibility for an annual performance-based incentive targeting 20%.

Key Responsibilities

• Provide strategic leadership for regional ADR services.

• Oversee and develop Directors' teams.

• Execute strategic plans to expand services, with focus on technology dispute resolution.

• Build and maintain relationships with clients, industry partners, and legal communities.

• Lead market analysis and service improvement initiatives

• Oversee panel member recruitment and development.

• Manage complex cases and support Directors in case management.

• Develop and manage regional budget.

• Ensure compliance with security and privacy policies.

• Collaborate with senior leadership on cross-regional initiatives.

• Direct daily regional office operations

• Travel approximately 20% for industry events and stakeholder meetings

Required Qualifications

• Bachelor's degree in business, legal studies, or related field

• 7+ years of progressive experience in ADR or legal services

• 3+ years of management experience

• Proven track record in business development

• In-depth knowledge of ADR processes, particularly in the technology sector

• In-depth knowledge of the technology sector

• Outstanding communication and presentation skills

• Proficiency with case management software and CRM systems

Preferred Qualifications

• Advanced degree (MBA, JD, or LL.M.)

• Experience with strategic planning in ADR

• Demonstrated success in stakeholder relationship management.

Required Skills & Abilities

Comprehensive knowledge of corporate law, alternative dispute resolution, and relevant state and federal regulations. Ability to interpret complex legal issues and provide sound advice.

Excellent verbal and written communication skills. Ability to express complex legal concepts clearly to both legal and non-legal audiences. Strong presentation and negotiation skills.

Sharp analytical skills with the ability to identify potential legal issues, assess risks, and develop effective solutions. Demonstrated capacity for strategic thinking and sound judgment.

Ability to lead and mentor legal team members, manage outside counsel, and collaborate effectively with executives and cross-functional teams.

Understanding of business operations and the ability to align legal strategies with organizational goals. Proficiency in legal technology and case management systems.

About AAA-ICDR

The American Arbitration Association and its global arm, the International Centre for Dispute Resolution (AAA-ICDR), are the world’s leaders in arbitration, mediation, and online dispute resolution. As we evolve into a digital-first, solutions-driven organization, we are reshaping how the world thinks about conflict resolution—combining the integrity of our legacy with the agility of a modern tech company.

Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.