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Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Digital Liaison to join our team. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

The Digital Liaison's primary responsibilities include but are not limited to assisting with managing inside sales and leads processing efforts, be a Salesforce superuser, begin the enrollment process for eligible members in the field, assist in the intake process for prospective members, and build brand awareness of VITRA Health in the local communities.

Essential Functions:

+ Become an expert on VITRA Health's service offerings and competitive advantages.

+ Partner with the other liaisons to convert prospective clients.

+ Perform needed analysis to identify the applicable service offering(s) for each prospective client.

+ Communicate professionally with prospective clients through various channels including phone, email, chat, text, and mailings with timeliness and consistency.

+ Initiate the intake process through information gathering phone calls.

+ Coordinate with team members to ensure a positive experience throughout the intake process through admission.

+ Collaborate with Marketing to develop and promote new programs, messages, campaigns and offerings.

+ Ensure both reporting and communication are frequent and bi-directional.

+ Enroll eligible members in our various programs that are available to individuals who are clinically and insurance eligible.

+ Develop relationships with prospective clients by hosting and/or attending events to reach business goals.

+ Generate and follow-up with business development leads.

+ Build relationships with healthcare providers, day habilitation facilities, community health centers, community-based organizations, public & private housing communities, etc.

+ Develop key relationships with residential and other community-based organizations.

+ Provide translation services for our current and prospective clients.

+ Establish weekly, monthly, and quarterly in-field community outreach plans to build awareness, identify new strategies, and generate membership growth while meeting or exceeding benchmarks.

+ Provide data analytics of current sales and marketing efforts.

+ Participates in planning and implementation of outreach strategies and programs.

+ Leverage existing contacts and current partnerships.

+ Assist in development, implementation, relationship establishment, vertical integration and outreach of new programs.

+ Meet monthly qualified referral goals within the assigned territory.

+ Help prospective and current residents with governmental assistance processes.

+ Assist in recruiting caregivers in your local region.

+ Responsible for 100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements.

+ Hitting and surpassing monthly obtainable goals consistently by traveling to residential buildings, networking events, fairs, primary care practices, facilities and other marketing events to promote the exquisite care that VITRA Health provides.

+ Conducting on-site visits with prospective and current clients.

+ Updating intake and CRM software as needed.

+ Presenting your extensive knowledge of all VITRA Health programs along with competitor products to demonstrate the VITRA Health difference.

+ Creating and maintaining a strategic client outreach plan and generating new partnerships and client leads within the community.

+ Presenting your extensive knowledge of all VITRA Health programs along with competitor products to demonstrate the VITRA Health difference.

+ Attending status and strategy meetings as required.

+ Foster culture of customer service and commitment to quality care.

+ Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.

+ Show genuine interest and compassion and commitment to the diversity of our clients and team members.

+ Other duties as assigned.

Education, Experience and Licensure Requirements:

+ Proficient with Social Media platforms and insights.

+ Excellent communication and organizational skills.

+ Creative thinking.

+ Hungry to contribute to a fast-growing team and make your mark.

+ Bilingual preferred.

+ 1+ Years in sales with a proven success track record.

+ Able to work independently & willing to work in the Field as needed.

+ Must be willing to work some nights and weekends.

+ Previous experience in home health care or other branches of health care preferred.

Physical and Environmental Demands:

+ Works in a clean well-lit environment with fluctuating temperatures in close proximity to others.

+ Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

+ Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to navigate stairs; requires visual acuity and manual dexterity to operate equipment.

Perks and Benefits:

+ Health Insurance with a 75% employer contribution!

+ Dental and Vision Benefits.

+ Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.

+ 401K with a company match.

+ Generous Paid-Time-Off.

+ Competitive pay rate.

+ Supportive team structure and company culture with a focus on work/life balance.

+ Wellness Benefits.

+ Tuition Reimbursement.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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