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What We Offer

Novant Health Cotswold Medical Clinic is seeking a Clerical Supervisor I. The Clerical Supervisor is responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers. Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises up to 9 FTEs.

+ Facilitate activities to meet identified staff learning needs. Facilitate staff involvement in management of processes. Involve staff in decision making within area. Facilitate involvement on project / PI teams. Coordinates and Collaborates on orientation and continuing education for staff. Recruits and hires staff as needed to meet departmental needs.

+ Identify opportunities to improve patient care and non-clinical processes based on feedback from the customer. Monitor key performance metrics and goals of patient care nonclinical core processes. Collaborate with other departments or disciplines to achieve desired outcome. Communicate the status of core processes / activities to appropriate leaders.

+ Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co-workers. Facilitate and participate in regular staff meetings.

Responsibilities

+ Coaching and Counseling: Provide ongoing and annual feedback on performance and identified leadership characteristics / behaviors. Assure completion of required credentialing / skills validation and competency testing. Ensure compliance with organizational policy and procedure. Coaches and counsels staff as needed to promote self development.

+ Manages and processes time and attendance. Monitor and identify opportunities to enhance productivity and efficiency in human and material resource utilization.

+ Demonstrate excellent customer relations skills. Communicate with patients, families, physicians and co-workers in a positive and courteous manner. Provide ongoing and annual feedback on performance and identified leadership characteristics and behaviors. Coach and counsel employees to achieve success in their role. Assist in staffing and making sure work assignments are balanced with workload requirements and budget capabilities. Maintain a good working knowledge of the Epic practice management system and work queues

Qualifications

+ Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration, preferred.

+ Experience: One year of clerical experience in a medical office setting, required.

+ Additional Skills (required): Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Job Opening ID

101473