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What We Offer

• Why This Role Matters

In this entry-level ROI Technician role you will be part of a team of professionals dedicated to ensuring the integrity, accessibility, and compliance of patient health records. You’ll play a critical role in supporting patient care by driving accuracy, efficiency, and adherence to regulations across the Release of Information function.

What You’ll Do

+ Schedule - Monday - Friday, flexible work schedule after initial training.

+ This is an ENTRY-LEVEL position in the Release of Information department. The ROI Technician serves as the intake hub for the Release of Information team.

+ Support release of information workflows within the Enterprise Release of Information Department.

+ Perform timely data entry of incoming record requests, respond to status requests/provide customer service for all inbound calls, production of record output for delivery, assignment to low complexity level release types/work queues.

+ Foster working relationships with other departments to ensure timely resolution related to any issues within assigned workflows.

+ Foster respect for patient privacy by maintaining confidentiality in all phases of the release of information process/release of protected health information.

+ These colleagues will also promote positive customer relations through prompt and courteous service in this fast-paced, high volume, customer focused environment.

What You’ll Need

Required:

+ High School Diploma or GED.

+ 1+ years of experience in a hospital-based Health Information Management (HIM) department, large outpatient clinic, or equivalent work experience with similar job assignments/ role/ responsibilities, required.

+ Should have a working knowledge of HIPAA requirements/federal/state regulations and medical terminology.

+ Must have the ability to meet standardized productivity metrics/goals.

+ Ability to successfully complete generic and department specific skills validation and competency testing.

+ Must have a working knowledge of acute and ambulatory medical records.

+ Must possess excellent analytical/critical thinking skills and be comfortable with a technology driven/computer-based workflow.

+ Professional demeanor, excellent verbal/written/interpersonal communication, and customer service skills.

+ Ability to travel to multiple locations/facilities as needed.

Preferred:

+ Experience with the EPIC EHR and/or Hyland On Base scanning application.

What’s In It for You

+ Growth and development opportunities.

+ Comprehensive benefits include health, dental, vision, and life insurance.

+ Retirement fund with matching contributions.

+ Hybrid work opportunity, in office requirement once every four weeks.

+ Flexible work schedule following initial department training.

+ Tuition assistance for qualifying team members.

+ Employee assistance programs and discounts.

Qualifications

Job Opening ID

119531