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Welcome! Thank you for exploring a career with us! Our team of 400+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Position: Clubhouse Director - Full Time

Hours: 40 hours per week

Schedule: Monday - Friday 8am-5:00pm; occasional weekends, holidays, and evenings

Position Summary:

The Clubhouse Director oversees the daily operations of the Clubhouse program, ensuring that members are supported in achieving their personal, social, and vocational goals. This role requires strong leadership, organizational, and communication skills to manage staff, foster community partnerships, and maintain program compliance and quality. The Director is responsible for supervising the team, supporting member engagement, and ensuring the Clubhouse operates in alignment with its mission and values.

Essential Duties and Responsibilities:

+ Provide leadership and oversight of daily Clubhouse operations to ensure a welcoming, recovery-oriented, and member-driven environment.

+ Supervise, train, and support staff; oversee hiring, onboarding, scheduling, and performance management for a team of approximately 8–10 employees.

+ Facilitate team meetings and ongoing staff development to ensure high-quality service delivery and program growth.

+ Oversee program budget management, including expense tracking, reporting, and adherence to financial guidelines.

+ Build and maintain strong community partnerships to support member engagement, employment opportunities, and program visibility.

+ Plan and coordinate community events and Clubhouse activities that promote inclusion, social connection, and awareness.

+ Ensure compliance with organizational policies, grant requirements, and quality standards.

+ Maintain accurate documentation and reporting within database systems and Microsoft Office programs.

+ Collaborate with leadership on strategic planning, program evaluation, and improvement initiatives.

Qualifications:

+ Bachelor’s degree in Human Services, Social Work, Psychology, or related field required; Master’s degree preferred.

+ Minimum of 3–5 years of experience supervising teams, including hiring, onboarding, performance management, and staff training.

+ Experience in non-profit program management or community-based services preferred.

+ Strong communication skills—both verbal and written—with the ability to interact effectively with diverse populations.

+ Proficiency in Microsoft Office Suite and experience working with data management systems.

+ Knowledge of managing and monitoring program budgets preferred.

+ Experience with community engagement, partnership development, and event coordination.

+ Familiarity with and sensitivity to the needs of individuals living with mental health disabilities.

+ Understanding of mental health resources, public benefits systems, and assistive technology resources preferred.

+ Experience with grant writing or reporting is a plus.

Personal Attributes:

+ Empathetic, patient, and committed to recovery-oriented principles.

+ Highly organized and detail-oriented with strong problem-solving abilities.

+ Collaborative leadership style with a focus on team development and empowerment.

+ Ability to work flexibly in a dynamic environment and respond effectively to changing needs.

Work Environment:

+ This position is primarily based in the Clubhouse facility and involves regular interaction with members, staff, and community partners.

+ Occasional evening or weekend hours may be required for events or outreach activities.

•Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

+ Health, Dental & Vision insurance plans.

+ Dependent care flexible spending account.

+ Flexible Spending & Health Savings account.

+ Pet-plan discount program offered through Fetch.

+ Company paid Long-term Disability insurance.

+ Company paid Short-term Disability insurance. (NY & OK employees only)

+ Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

+ Employer matched 403B contributions starting day 1 of employment.

+ Eligible for Tuition Reimbursement.

+ Generous paid time off.

+ 11 Paid Holidays a year.

+ Access to training and professional development resources through our comprehensive online learning platform.

+ Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!

+ Employee Assistance Program that provides confidential assistance for all life challenges.

+ Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.