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Description

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, we are tasked with identifying and preventing abuse for our customers and brand owners worldwide.

We are responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We’re looking for leaders who are passionate about providing exceptional products, thinking globally, and innovating on behalf of Amazon and its Customers. This role is a hands-on Program Manager, as well as managing a team of Program and Risk Managers.

Key job responsibilities

• Identifying, driving and tracking initiatives that improve the customer experience.

• Conducting analysis to isolate issues, developing solutions based on changing business priorities.

• Interacting with stakeholder teams to define and deliver solutions and establish standard processes.

• Working with machine learning and engineering teams to build the solution to mitigate to tackle ongoing issues.

• Build processes to improve the team’s overall efficiency.

A day in the life

About the team

The Selling Partner Identity and Risk team addresses risk from Selling Partner accounts across three areas. The team enforces Amazon’s selling and listing policies regardless of whether they are acting alone, or in collusion with other entities. The team also creates a trustworthy selling experience to ensure that Selling Partners perceive Amazon as the safest and most effective store in which to sell their products worldwide. Finally, the team partners with all SPS teams to audit and ensure accuracy in our enforcement actions.

Basic Qualifications

- Bachelor's degree

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- Experience defining program requirements and using data and metrics to determine improvements

- Experience implementing repeatable processes and driving automation or standardization

- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Preferred Qualifications

- Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.