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Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts and audiobooks, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of audio entertainment and culture. We offer experiences that serve all listeners with our different tiers of service (Free, Prime, Unlimited) Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

Do you love music and are excited about building the future of audio entertainment experiences? Are you driven by directly impacting the look and feel of customer facing applications? Do you want to collaborate with design experts to deliver ground-breaking experiences for our customers? If so, the Amazon Music Product Design team is looking for a talented, passionate, Design Program Manager with a track record of delivery, ownership and attention to detail.

Key job responsibilities

- Lead program management for several projects, including scheduling, tracking and communication

- Lead design operations, including roadmaps, backlogs, and intake processes

- Work closely with design leadership on prioritization, goal-tracking, and resource planning

- Drive review cadences, status updates, and timely delivery across product development lifecycles

- Document and optimize frameworks, standard processes, and best practices for the design team

- Drive effectiveness in design team rituals through measurement and documentation

- Facilitate knowledge sharing and collaboration across UX portfolio teams

- Identify opportunities for training and support resources to enhance the team's capabilities

- Facilitate cross-functional collaboration between design, product, engineering and marketing teams

- Provide regular updates and communicate effectively with key stakeholders

- Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints

- Maximize business benefit while delivering exceptional user experiences

A day in the life

User Experience Design is at the heart of Amazon Music’s goal to be customer obsessed. The Product Design (UX) team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction.

As a Design Program Manager, you will be the operational backbone of the product design team, driving operational excellence, process improvement, and team enablement across product design functions. You will work closely with cross-functional teams to streamline workflows, optimize how we work, and ensure adherence to best practices.

About the team

Our team is focused on balancing life with our work, and we do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale.

One of the most exciting aspects of being on the Amazon Music creative team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborative environment means you’ll be working alongside engineering, product design, music industry, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market.

This role will sit on a local product design team consisting of UX designers and a front-end engineer but will collaborate closely with the central Design & Creative Operations team (which is embedded in the larger Design team at Amazon Music. This team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all engineering, product, and marketing partner teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. The team plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices.

Basic Qualifications

- 6+ years of design experience

- Experience understanding needs of business and end customers and translating them into right solutions

- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

- Knowledge of project management tools and methodologies (agile to waterfall)

- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.