• Manager I Business Intelligence (Fraud)

    Navy Federal Credit Union (Pensacola, FL)


    Overview

     

    Manages a team of Business Intelligence Analysts responsible for developing dashboards, reports, and actionable insights. Oversees the development and delivery of complex operational and strategic reporting. Aligns Business Intelligence team initiatives with business goals and manages resources and talent to ensure team success.

    Responsibilities

    + Translate business needs into reporting strategies and ensure alignment with functional objectives and actionable insights

    + Lead execution of reporting and analytics projects that support decision-making and performance monitoring

    + Collaborate with business leaders and cross-functional partners to define priorities and evolve the BI roadmap

    + Ensure data integrity, reporting standards, and quality control across all deliverables

    + Track team performance, assign projects, and evaluate capacity against business needs

    + Coach team on complex data analyses, root cause assessments, and operational performance measurement

    Qualifications

    + Bachelor’s degree in related field or equivalent combination of training, education and experience.

    + College/university degree and 5+ years work experience; 1+ years of management experience

    + Proven ability to lead a team of analysts in delivering actionable insights and reports that support business objectives

    + Strong analytical skills to interpret data trends and provide solutions to business challenges through data analysis

    + Effective skill in building relationships with internal clients, understanding their data needs, and delivering tailored BI solutions

    + Strong skills in documenting procedures, reports, and analytical findings to ensure transparency and repeatability of processes

    + Effective leadership in managing a team, driving performance to meet organizational goals

    + Ability to identify challenges and develop practical solutions that optimize team performance

    + Skill in managing daily operations with a focus on efficiency and productivity

    + Strong interpersonal skills for coordinating with team members and other departments

    + Commitment to empowering team members to take initiative and make decisions in their roles

    + Proficiency in setting goals and evaluating team performance to achieve business objectives

    Desired Qualifications

    + Master’s Degree in related field or equivalent combination of training, education and experience.

    + Experience in Fraud Analytics

     

    Hours: Monday - Friday, 8:00AM - 4:30PM

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

     

    Our approach to careers is simple yet powerful: Make our mission your passion.

     

    • Fortune 100 Best Companies to Work For 2025

    • Yello and WayUp Top 100 Internship Programs

    • Computerworld® Best Places to Work in IT

    • Newsweek Most Loved Workplaces

    • Fortune Best Workplaces for Women ™ 2024

    • 2025 PEOPLE® Companies That Care

    • Newsweek Most Trustworthy Companies in America

    • Military Times 2024 Best for Vets Employers

    • Best Companies for Latinos to Work for 2025

    • Forbes® 2025 America's Best Large Employers

    • Forbes® 2025 America's Best Employers for New Grads

    • Forbes® 2025 America's Best Employers for Tech Workers

    • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

    • Military.com Top Military Spouse Employers 2025

    • 2025 Handshake Early Talent Award

     

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

     

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

     

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

     

    Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

     

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27361