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Job Description

Denali, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched.

We’re looking for an amazing Human Resources Manager professional to fill this role, which is based in our Denali, AK office. You’ll be responsible for overseeing the human resources functions within the organization.

Here’s a summary of what Holland America Line and Princess is looking for in its Human Resources Manager. Is this you?

Responsibilities:

Recruit and staff and off-board of seasonal team members to successfully operate the season:

+ Administrator of the seasonal applicant tracking system (ATS)

+ Review and maintain up to date hiring needs for the locations.

+ Assist in conducting interviews and selecting the best candidates for the position.

+ Maintaining proper internal notes, tags and comments properly defined for each season.

+ Lead HR Administrator and assign in onboarding/offboarding tasks.

Supporting business leaders through HR processes:

+ Develop and implement HR strategies and initiates aligned with the overall business strategy.

+ Coaching and consulting location’s leaders to develop, performance manage and hold their team members accountable.

+ Provides feedback and assists in reviewing all performance management documents.

+ Enforcing all policies and procedures.

+ Assist business leaders in processing transfers, promotions, pay rate changes and/or terminations.

+ Employee data and employment info is accurate and updated at all times.

+ Assists with workers compensation and employee illness and injury reports.

+ Responsible for proper requirements met for Minors.

+ Identify turnover trends through employee feedback, exit interviews and provide leadership feedback.

+ Oversees and shapes team culture by aligning HR processes.

+ Analyze End of Season Seasonal Survey results and partner with GM to create an action plan for improvement.

Onboarding, Training and Development:

+ Oversee onboarding process of new hires, and all background checks and documents submitted accurately and timely.

+ Work and Travel Student team members successfully complete and provide the require documentation.

+ Assist new hires with travel assistance program.

+ Conduct Orientation and Compliance Training presentations

+ Completed Training requirements keyed in timely.

+ Prioritizes the development of their team and their own.

+ Provides direction to HR Administrator and Payroll Assistants and tasks are complected timely and accurately.

+ Demonstrates flexibility in roles and duties to align with business needs while providing flexibility to the team as we continue to innovate in ways of working and approach to our people.

Region’s administrator of payroll system and time keeping:

+ All timesheets are accurate and processed timely for payout.

+ Ensure use of proper pay codes and departments charged correctly.

+ Trains and provides guidance to Seasonal Admin users.

+ Assists employees with pay and/or timesheet inquiries.

+ W-4 documents accurately submitted for seasonal team members.

+ Educates and encourage team members in direct deposit or pay card options.

+ Liaison partner with 3rd party bank to assist in account set up.

Guide operations in employee relations through:

+ Manager and resolve complex employee relations issues, conduct thorough investigations as needed and in a timely matter.

+ Take partner with Sr. Manager, Human Resources when need for high-risk concerns.

+ Promotes and inclusive and harassment free environment demonstrating integrity, fairness, and professionalism in all business dealings.

+ Identify ER trends and take appropriate action to reeducate and/or retrain on policies while provding guidance to management.

+ Maintain HR procedures that comply with labor regulations.

+ Ensure compliance with federal, state, and local laws and regulations related to HR practices, such as EEO, FMLA, and ADA.

+ Reviews and takes partners with any ADA and/or reasonable accommodation request.

Administers the Rewards & Incentives and Employee programs:

+ Oversees, submits end of season bonuses, incentives and rewards are accurately administered for payout.

+ Manages and submits Employee Space Available Request for seasonal team members who successfully complete their employment agreement.

+ Administer employee programs, events and recognition initiatives to support the positive team environment and overall service goals.

Partnership with the onsite employee housing community:

+ Assists the manager who oversees the employee housing team.

+ Assists the room assignments for all seasonal employees.

+ Ensures room check in and check outs are properly executed and all documents are completed.

+ Assists in random room inspections.

+ All off stage employee spaces are welcoming and display required labor law and compliance posters.

Performs Manager on Duty responsibilities as needed

Requirements:

+ Bachelor’s degree in Human Resources, Business Administration, or related field.

+ Professional HR certification (e.g., SHRM-CP, PHR).

+ Strong interpersonal and communication skills.

+ Strong business acumen.

+ Comfortable dealing with ambiguity.

+ Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis.

+ Learn and adapt to current technology needs.

+ Minimum of 2 years of experience in human resources management.

+ Proven experience in recruitment, employee relations, and performance management.

+ Strong knowledge of employment laws and regulations.

+ 2+ years’ experience in HR in progressively more responsible roles in hotel or related industry.

+ Experience creating and managing HR strategies and goals; delivering results through your team.

+ Knowledge of federal, state and local employment laws.

+ Skills in recruiting, selecting and talent management of hourly team members and leaders.

+ Ability to support business leaders; coaching and consulting with them in growing the business and selecting and developing their teams.

+ Ability to influence across levels and partners (e.g. hourly team members, supervisors and managers).

+ Must be legally authorized to work in the United States. Holland America Line/Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Abilities, Knowledge, Skills, and Abilities:

+ Scope: The role fits into the organization by ensuring HR practices are consistent and effective across all departments, impacting all locations.

+ Problem solving: The Manager is expected to handle complex employee issues and develop solutions that align with company policies and legal requirements.

+ Impact: The role has a significant impact on employee satisfaction and retention, contributing to the overall success of the business.

+ Leadership: The Manager will lead the HR team, manage resources, and oversee the HR budget.

_Note: skills that are preferred are noted under requirements with the language “preferred”, travel and physical requirements, if needed, are also listed under the requirements._

What You Can Expect

+ _Cruise and Travel Privileges for You and Your family​_

+ _Health Benefits_

+ _401(k) Plan_

+ _Employee Stock Purchase Plan_

+ _Training & Professional Development_

+ _Tuition & Professional Certification Reimbursement_

+ _Rewards & Incentives_

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact: [email protected]

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