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Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (https://careers.ozk.com/benefits) .

Job Purpose & Scope

Responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform to support the organization’s technology, operational, and risk needs. Ensures optimal performance, usability, and alignment with business needs.

Knowledge, Skills & Abilities

+ General knowledge of user and group management, access control, and platform configuration practices.

+ General knowledge of ServiceNow architecture and ITSM, ITOM, and/or ITAM modules for platform administration.

+ General knowledge of Information Technology Infrastructure Library (ITIL) v4 framework.

+ Ability to apply analytical and problem-solving skills with the ability to identify and assess risks and recommend preventative measures.

+ Ability to work under general supervision.

+ Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

+ Ability to demonstrate excellent and effective customer service skills.

+ Ability to maintain confidentiality.

+ Ability to work effectively and demonstrate flexibility in a continually changing environment.

+ Ability to demonstrate attention to detail.

+ Ability to communicate effectively both verbally and in writing with all levels of the organization, including technical and non-technical stakeholders.

+ Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel.

Basic Qualifications

+ Bachelor’s degree in computer science or related field, or commensurate work experience, required.

+ 2+ years of work experience in ServiceNow platform administration.

+ Professional certification or training in ITILv4, ServiceNow CSA, or Certified Implementation Specialist, preferred.

Job Expectations

Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.