• Consumer Advocacy Officer

    Iowa Department of Administrative Services (Des Moines, IA)


    Consumer Advocacy Officer

     

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    Consumer Advocacy Officer

     

    Salary

     

    $79,601.60 - $122,428.80 Annually

     

    Location

     

    Des Moines - 50315 - Polk County, IA

     

    Job Type

     

    Full-time

     

    Job Number

     

    26-01083

     

    Agency

     

    216 Department of Insurance & Financial Services - Insurance

     

    Opening Date

     

    10/24/2025

     

    Closing Date

     

    11/7/2025 11:59 PM Central

     

    LinkedIn Tag

    #LI-DNP

    Point of Contact

     

    [email protected]

     

    To Apply

     

    Applicants are encouraged to attach a resume and cover letter to their NeoGov application

     

    + Description

    + Benefits

    Job Description

    This is a non-merit position, candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

     

    The Iowa Insurance Division is seeking a highly motivated, solution-oriented professional to join our Market Regulation Bureau and serve as the Consumer Advocacy Officer under the supervision of the Deputy Commissioner.

     

    The Consumer Advocacy Officer provides professional oversight of entities engaged in the business of insurance and securities by performing market conduct examinations of regulated entities to assess risk and determine compliance with insurance and securities laws and regulations. This position will participate in state, multi-state and federal investigations, examinations and enforcement actions. This position will represent the Division in national associations such as the North American Securities Administrators Association and the National Association of Insurance Commissioners.

     

    The Consumer Advocacy Officer will collect public comments regarding health insurance rate increases and testify on their behalf. Under the direction of the Deputy Commissioner, the Consumer Advocate will conduct a secondary review of Market Regulation complaints, make recommendations for further work as appropriate on individual cases, identify systemic problems and maintain statistics of and report on consumer protection achievements by the Market Regulation and Enforcement Bureaus.

     

    The Consumer Advocacy Officer will also implement an annual insurance educational and outreach plan and assist in investor education programs.

     

    The ideal candidate should have a foundational understanding of insurance and securities, risk, and regulations to complete assignments independently or to review the work of other team members.

    The State of Iowa offers a great total compensation package for all full-time employees, including:

    • Iowa Public Employees' Retirement System (IPERS)

    • Retirement Investors Club (RIC)

    • Flexible Working Environment

    • Health, Dental and Vision Insurance

    • Vacation Leave

    • Sick Leave

    • Paid Holidays (9 days/year)

    • Flexible Spending Accounts

    • Life Insurance

     

    Minimum Qualification Requirements

    Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

    + Graduation from an accredited four-year college or university with a degree in insurance, accounting, actuarial science, risk management, finance, or business, and experience equal to three years of full-time work in insurance industry examination, financial analysis, quality assurance, enterprise risk management, or corporate governance.

    + Graduation from an accredited college or university with a law degree, and possession of a license to practice law in Iowa.

    + All of the following (a and b):

    + A total of four years of education and/or full-time experience, where thirty semester hours of accredited college or university course work in insurance, degree in insurance, accounting, actuarial science, risk management, finance, or business equals one year of full-time experience in insurance industry examination, financial analysis, quality assurance, enterprise risk management, or corporate governance; and

    + A total of three years of graduate-level education and/or full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university coursework in business, law, actuarial science, computer science, or pharmaceutical science equals one year of full-time experience.

    + Current, continuous experience in the state executive branch that includes one year of full-time work as an Insurance Examiner 2.

     

    For additional information, please click on this

     

    Additional Qualification Requirements

     

    Travel, including overnight, out-of-state, and international travel, may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

     

    Why Choose the State of Iowa?

     

    At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

    Our Robust Benefits Package Includes:

    Competitive Compensation:

    Enjoy a competitive salary that reflects directly on your skills and expertise.

     

    Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

    Health and Wellness:

    Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

    Retirement Planning:

    We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

    Paid Time Off:

    Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

    Professional Development:

    Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

    Employee Assistance Program (EAP):

    We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

    Diversity and Inclusion:

    Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

    Join Us - Elevate Your Career:

    Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

     

    Employer

     

    State of Iowa

     

    Agency

     

    216 Department of Insurance & Financial Services - Insurance

     

    Address

     

    1963 Bell Ave

    STE 100

    Des Moines, Iowa, 50319

     

    Website

     

    https://iid.iowa.gov/

     

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