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We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer’s needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

What you'll do:

+ Manage a team of Logistics Specialists: keeping logs of performance, holding regular 1-on-1 and team meetings, and engaging the team in professional development conversations

+ Address performance-based or behavioral issues in accordance with Wayfair policy

+ Maintain positive carrier relationships and monitor carrier performance, holding regular meetings with carrier managers, and offering creative solutions

+ Pull and post daily, weekly, and monthly terminal metrics, as well as analyzing key performance indicators to improve the customer experience

+ Engage terminal staff with Wayfair-funded team events, posters, flyers, merchandise, and updates

+ Measure compliance with Wayfair's standard operating procedures while adapting processes to the terminal's needs and sharing ideas to improve existing processes

+ Be available as a backup exempt leader in the absence of the Terminal Manager, including to open and/or close, based on the Terminal Manager's direction

+ Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

What You’ll Need

+ BA/BS in management, administration, supply chain, customer service, or 5+ years working experience in product distribution.

+ Comfort with delivering and improving upon KPI’s.

+ A customer-centric approach, and the ability to build positive partnerships with internal and external groups to optimize performance.

+ Organizational and detail-oriented skills.

+ Strong leadership skills, ability to build and manage teams, and hold an engaging daily meeting with your team.

+ Proactive in identifying opportunities for improvement and driving process improvements.

+ Experience in a call center is preferred.

+ Bi-lingual is a plus.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].