• Office Assistant I - Great Lakes Pain Medicine

    UPMC (Erie, PA)


    UPMC's Great Lakes Pain Medicine office is seeking a detail-oriented and customer-focused Office Assistant to join our team. In this vital front-office role, you'll support patients and providers by scheduling appointments, managing records, and ensuring a smooth, welcoming experience for all visitors. Prior medical office experience is preferred, along with strong communication and organizational skills.

     

    This full-time position will work Monday through Friday with shifts scheduled between the hours of 7:00am to 5:00pm. No holidays, evenings or weekends are required.

     

    _Title and starting pay rate of this position may vary based on years of experience._

    Responsibilities:

    + Verify necessary information and records in the medical record and computerized scheduling system.

    + Schedule, coordinate, and reschedule patient's appointments.

    + Relay necessary messages to staff and providers.

    + Greet and register patients in a polite, prompt, helpful manner.

    + Provide any necessary instructions/directions.

    + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

    + Maintain clean, orderly waiting area including beverage area and reading materials.

    + Prepare patient charts for upcoming appointments.

    + Answer telephone, screens calls, takes messages, and provides information.

    + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

    + Complete necessary paperwork such as encounter forms and referrals.

    + Use computer system to generate information necessary for billing.

    + Answer questions regarding patient appointments and testing.

    + Complies with all UPMC Health System policies and procedures.

    + Maintain strict confidentiality related to medical records and other data.

    + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

    + High school diploma or GED is required.

    + 1 year work experience, preferably in a medical office setting.

    + Knowledge of medical terminology preferred.

    + Word processing and computer experience preferred.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran