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Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you'll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit's Department -supporting members with their benefit questions and providing top-tier service over the phone.

This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc

What You'll Do:

+ Answer incoming calls and emails from current and prospective employees, students and retirees.

+ Complete different reporting and audits as needed

+ Help members understand the benefits offered

+ Solve problems quickly and accurately to avoid repeat calls

+ Document all interactions in our system

+ Navigate multiple tools while staying focused and responsive

+ Make outbound calls to follow up or provide updates

+ Stay up-to-date on policies and system changes

+ Deliver compassionate, clear, and professional service every time

What You Need to Know:

+ Pay: $19.10-$20.70/hour

+ Schedule: Must be available to work- day, evening and rotating shifts

+ Hours of Operation: Monday-Friday, 8:30 AM -5:00 PM

+ Location: Must live within 90 miles of Pittsburgh or Erie

+ Work Environment: Remote work available after training; in-office options also offered

+ Training: Paid, comprehensive on-the-job training provided

+ Growth: Full benefits and a clear path for career advancement

Internet Requirements for Remote Work:

+ Wired connection (Ethernet only)

+ Minimum 20 Mbps download / 5 Mbps upload

+ No satellite, hotspot, or DSL connections allowed

+ Speed test required upon offer acceptance

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!

+ High school diploma or equivalent required. College degree preferred.

+ Minimum of 2 years of customer service and/or call center experience.

+ Proficient in typing and writing skills required.

+ Ability to make independent decisions required.

+ Knowledge of Microsoft Office and Excel spreadsheet program preferred.

+ Complex analytical skills necessary to evaluate customer inquiries.

+ Demonstrates good organizational skills.

+ A desire to help others and portray empathy in all situations.

+ Ability to learn complex health plan information.

+ Demonstrate flexibility and motivation to learn & grow in the position.

+ Flexibility in work schedule. **Licensure, Certifications, and Clearances:**

+ Act 34 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran