• Desktop Support Specialist

    Access Dubuque (Dubuque, IA)


    Desktop Support Specialist

    McCoy Group

    1 Positions

    ID: 82855

    Posted On 10/03/2025

     

    Job Overview

     

    McCoy Group, parent company of Truck Country, Foodliner/Questliner, and McCoy Construction & Forestry, has an opening for a Desktop Support Specialist at our corporate office in Dubuque, Iowa.

    Overview of the position

    + Provide technical assistance to computer users, answering questions or resolving computer problems for clients in person, via telephone or electronically

    + Provide front-line tier one assistance concerning the use of computer hardware and software, including printing, e-mail, corporate software systems, operating systems, and general troubleshooting

    + Additionally, assist senior IT staff in the configuration of hardware including laptops/workstations, phones, and other network devices

    + Consult with users, identifying and documenting system requirements/specifications

    + Perform onsite configuration, installation, testing and documentation of network components

    Requirements

    + Monday-Friday 8:00 AM-5:00 PM. Onsite required.

    + Strong problem solving and troubleshooting skills

    + Excellent interpersonal and communication skills

    + Outstanding Customer Service, creating positive experiences in every interaction with users

    + Prior experience supporting network and PC hardware & software applications including Windows 10 and MS Office/Outlook

    + Knowledge of Windows Server/Active Directory a plus

    + Occasional travel throughout Iowa, Minnesota, and Wisconsin

    + Bachelor’s degree in computer science, CIS, MIS, or 2-year associate’s degree and equivalent hands-on experience

    Benefits

    + Paid Time Off----80 Hours in the first year!

    + Wage commensurate with experience

    + Medical, Dental, Vision, Short and Long-Term Disability Insurance

    + 401K with Employer match

    + $50,000 company paid Life Insurance Policy

    + Friendly work environment

     

    Please apply online at www.truckcountry.com/careers

     

    _Affirmative Action/Equal Opportunity Employer – Qualified women, minorities, and people with disabilities encouraged to apply._

     

    Primary Contact

     

    1723731943343

     

    Kassie Hamilton

     

    ,

     

    5638804035

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    True

     

    False

     

    True

    Job Details

    Location

     

    Dubuque, IA

     

    Shift

     

    First Shift

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Benefits

     

    Health Insurance

     

    Dental Insurance

     

    Vision Insurance

     

    Life Insurance

     

    Retirement Plan

     

    PTO (Paid Time Off)

     

    Company ID

     

    1142

     

    Job REQ #

    \# Positions

    1

     

    Start Date

     

    20251003

     

    End Date

     

    20251121

     

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    McCoy Group

     

    About the Company

     

    The McCoy Group, Inc., including Truck Country/Stoops, Foodliner, and Quest Liner and McCoy Construction & Forestry, is a family owned and operated organization with over 1500 employees in 33 states throughout the U.S. As the McCoy Group is a dynamic and thriving organization, there is an ongoing need for entry, middle, and upper level management talent. The limits on our growth today are due in part to not having enough of our number one resources-people! We look forward to having the opportunity to visit with you about the many exciting job opportunities available with the McCoy Group, Inc.