"Alerted.org

Date Posted:

2025-10-24

Country:

United States of America

Location:

UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA

Position Role Type:

Hybrid

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.

For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Corporate, Enterprise Services team:

RTX is seeking a seasoned Change & Release Manager to support Enterprise Services’ Shared DT Services. The role is a member of a team responsible for the consistent execution of standardized change management processes and operational procedures, ensuring effective governance over changes related to corporate and enterprise digital technology products. As a key member of the Change Management team, the role oversees review, approval, and post-implementation assessments of all service changes, ensuring minimal disruption and maximum service reliability. The role also contributes to the development of a Release Management methodology for corporate infrastructure services, aiming to reduce service interruptions by addressing service interdependencies during implementation planning.

The team works closely with cross-functional ITSM teams (i.e., Metrics & Governance, Problem Management, and Incident Response) to identify continual improvement opportunities in service delivery, drive operational excellence, and proactively reduce change-related service disruptions.

What You Will Do

+ Execute enterprise Change Management process (review, risk assessment, approvals, scheduling, exception management, and post-implementation analysis) for digital services.

+ Develop and implement key frameworks and procedures such as a Release Management to reduce service disruptions and improve deployment coordination.

+ Enforce compliance with ITIL/ITSM standards, ensuring changes align with business goals and service delivery needs.

+ Help facilitate Change Advisory Board (CAB) and related governance forums, driving stakeholder consensus on high-risk or complex changes.

+ Collaborate with cross-functional teams (e.g., Incident, Problem) to assess change impacts and enhance process effectiveness.

+ Analyze change performance metrics to identify trends, gaps, and opportunities and drive continuous improvement efforts.

+ Maintain/develop key documentation such as knowledge articles, SOPs, and training materials.

+ Test ITSM platform upgrades and changes

+ Foster a culture of collaboration, accountability, and knowledge sharing across IT and business units.

Qualifications You Must Have

+ Role typically requires a university degree or equivalent experience and minimum 8 years, prior relevant experience, or an advanced degree in a related field and minimum 5 years’ experience

+ Minimum 5 years’ experience in a multi-tiered ITSM Change Management environment

+ Experience writing/publishing Standard Operating Procedures to be followed by change requestors, change managers, and change owners

+ Experience providing process/procedure training

+ Experience organizing and/or supporting integrated infrastructure releases

+ Experience conducting Change Advisory Board (CAB) meetings

+ Strong understanding of ITSM Problem, Request, Incident, and Configuration Management practices and processes and how they related to Change

+ Experience analyzing metrics and measures, and collaborate with Problem Management and/or technology service owners to identify trends and gaps leading to disruptions in environmental stability

Qualifications We Prefer

+ Understanding of Agile and DevOps practices ITIL V3 or V4 Certified

+ Experience in process optimization, automation, or documentation management

+ Knowledge of ITIL best practices or related certifications.

+ Familiarity with KPIs, service level agreements (SLAs), and IT operations metrics.

+ Experience with IT Service Management tools (e.g., ServiceNow, Remedy).

+ Ability to convey technical information to non-technical stakeholders clearly.

+ Ability to speak publicly to facilitate large meetings or perform executive presentations.

+ Experience working remotely with geographically distributed teams across multiple time zones

**What We Offer:** Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.