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Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

+ Weekly Pay: Get paid every week so that you can manage your money on your terms.

+ Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*

+ Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*

+ Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*

+ 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*

+ Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

+ Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.

+ We strive for flawless execution and hold ourselves accountable.

+ Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.

+ Ensure a safe and positive environment for our members and each other.

+ Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.

+ Move with speed and agility in everything we do.

+ Innovate and adapt so we can move as fast as the world around us.

+ Maintain a friendly to and positive attitude.

Members:

+ Deliver service excellence through all points of contact.

+ Resolve and deescalate to address every member concern.

+ Ensure a safe and positive environment and experience for the members.

+ Daily commitment to GOLD Member Standards

+ Greet, Anticipate, Appreciate (GAA)

+ Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

+ Work with commitment and pride to deliver GOLD- Grand opening look daily

+ All items stocked and promotional plans executed

+ Maintain visible accurate signage

+ Clean and organized, inside and out

Know your Business:

+ Understand how to access and read production and/or financial performance reporting for your department.

+ See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

+ Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.

+ Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.

+ Sells BJ’s membership products to potential new and existing members with high energy and determination

+ Drives toward goal achievement, defined by business established benchmarks and results

+ Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.

+ Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

+ Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

+ Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.

+ Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.

+ Maintains all club policies and procedures.

+ Performs other duties as assigned, including working in other departments as needed.

+ Regular, predictable, full attendance is an essential function of this job.

Qualifications

+ Prior front line/customer service or previous sales experience preferred.

+ Results driven with proven success in goal achievement

+ Basic math skills preferred.

+ Computer proficiency preferred.

Environmental Job Conditions

+ Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.

+ Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

+ Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $17.00 - $20.83