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Job Summary and Responsibilities

This job is responsible for providing technical expertise and professional support for the Virginia Mason Production System (VMPS) implementation and ongoing program(s) focused on improving healthcare operations through the application of VMFS/Lean concepts. An incumbent works in partnership with business units, Kaizen Promotion Office (KPO) leaders and staff to develop and apply approved VMPS/Lean methods and assure adherence to the standards and practices of VMPS/Lean concepts and thinking. An incumbent makes decisions, in conjunction with KPO leaders/staff regarding the design and guidance of VMPS improvement projects, resolution of day-to-day improvement project issues, advising on prioritization of improvement projects and evaluating project results. Work focuses on point (process or unit-based) and line (cross-functional) improvements and relationships with all levels of staff, clinicians and leadership to influence sustainable improvement across the organization and requires the ability to influence positive outcomes through trusted partnerships and positive consultative relations.

Key Responsibilities Include:

1) Serving as an organizational resource for VMPS training/facilitation, including related presentation, education, counseling and coaching activities.

2) Facilitating unit-based and cross-departmental improvement activities (e.g. target setting, kaizen events, staff idea generation) as directed by KPO leadership and in collaboration with operational teams.

3) Recommending best courses of action related to data collection plans, sequence of kaizen activities, target setting for improvement work.

4) Problem-solving, troubleshooting and appropriate escalation of issue to higher-level management per established procedures.

An incumbent also provides independent leadership in regard to improvement events with varying levels of complexity that involve confirming project scope, studying processes/workflow, analyzing complex data, identifying potential barriers and facilitating idea generation, innovation and related testing/implementing of same.

Key contacts are generally with VMPS, KPO and/or VMFH leadership, steering committees and multiple cross-functional or cross-organizational teams where diplomacy, sensitivity, conflict resolution and consensus-building skills are required. Also requires the ability to exert influence without direct authority with participating leaders and teams. An incumbent utilizes considerable knowledge of the VMPS/Lean arsenal of problem-solving processes, tools and methodologies, as well as knowledge of the organization’s mission/quality needs and the healthcare industry in general, to consult effectively on large-scale strategic initiatives/projects, to recognize important synergies and produce tangible breakthroughs in performance.

Job Requirements

Education/Work Experience Requirements:

+ Bachelor’s degree in a discipline related to the requirements of the position, and 1 to 3 years’ of related quality/process improvement work experience that would demonstrate attainment of the requisite job knowledge/skills, including a minimum of two years providing consulting services utilizing Lean methodologies in a large organizational setting.

+ Work experience in leading/facilitating progressively more complex projects/initiatives and influencing change outside the scope of direct accountability is required.

+ Master’s degree in a discipline related to the requirements of the position is preferred.

+ Or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the position.

+ Knowledge of the principles, practices, methodologies and tools relating to VMPS/KPO and Lean-Six Sigma process improvement (e.g. value stream mapping, Kaizen, DMAIC, DMADV etc.).

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$35.55 - $52.88 /hour

We are an equal opportunity/affirmative action employer.