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Job Title

Sr. Content Designer

Job Description

At Sage, we celebrate the humans who drive small and medium-sized businesses forward around the world. Sage helps small to medium-sized businesses, the backbone of our economy, to knock down barriers and succeed with AI-powered accounting and financial management software. Our global customers trust our software solutions to streamline their work and finances. Knowing that millions of SMBs depend on our solutions motivates us to keep innovating so they keep growing.

About the Team:

The Content Design team at Sage Intacct supports our subledger applications, including Accounts Payable, Accounts Receivable, Cash Management, Purchasing, and Inventory Control. We work closely with Product Managers, UX Designers, Developers, and Curriculum Designers to deliver clear, intuitive content that enhances the user's experience. In this role, you'll focus on Cash Management-documenting features that help customers manage company funds, perform bank reconciliations, and streamline transaction feeds.

What You'll Appreciate About Your New Team:

• You'll collaborate with colleagues who champion kindness, mentorship, and work-life balance. Our leadership is known for an open-door policy and transparent communication.

• You'll have access to industry-leading tools like Acrolinx, Madcap Flare, Pendo, Github, Miro, Figma, JIRA, and Slack to help you do your best work.

• You'll gain direct exposure to customer feedback, metrics, and research sessions-grounding your work in real-world impact and helping millions of users succeed.

What's in it for you?

As a Senior Content Designer at Sage, your mission is to elevate and simplify our customers' work by surfacing the right content at the right time. Your words will become the roadmap for our customers-from CFOs to accounting staff-enabling them to navigate and fully leverage our Sage Intacct products. You won't just be explaining our product; you'll be an essential guide, making complex workflows intuitive and approachable.

Key Responsibilities

• Develop and maintain content standards across Sage's digital products

• Collaborate with UX, product, and engineering teams to deliver cohesive user experiences

• Apply inclusive, accessible language and design principles

• Lead content strategy initiatives aligned with business goals

• Mentor junior content designers and contribute to design system evolution

• This is a hybrid role - three days per week in our Atlanta office.

Minimum Requirements:

• At least 6 years of experience in technical writing or crafting customer-facing material for complex software products, including online content and UI text.

• Demonstrated experience writing clear, detailed instructions and examples through hands-on product usage and collaboration with product teams.

• Proven track record of writing and editing content adeptly within tight timeframes, ready to adapt to the pace of quarterly releases.

• Strong cross-functional teamwork skills, favoring collective insight over working in isolation.

• Technical competence and comfort with creating, modifying, storing, and publishing content using a variety of methods and tools (such as Madcap Flare, Github, Miro, Figma, JIRA, Pendo, Slack, Acrolinx, or similar online authoring tools.)

• Experience architecting content with a strategic lens, including topic-based structures, re-use strategies, localization, accessibility, and meticulous audience and task analyses.

• Prepared to share a portfolio of prior technical and UX writing.

• Some accounting knowledge, preferably in accounts payable, accounts receivable, and other subledger areas.

Preferred Qualifications:

• Bachelor of Arts or Bachelor of Science degree.

• Experience with MadCap Flare, Jira, and Github.

• Background in finance or accounting software.

Benefits:

• Competitive salaries

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)

• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date

• 5 days paid yearly to volunteer (through Sage Foundation)

• $5,250 tuition reimbursement per calendar year starting 6 months after hire date

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)

• Library of on-demand career development options and ongoing training offerings

What it's like to work at Sage:

Careers homepage - https://www.sage.com/en-us/company/careers/

Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm

LinkedIn - https://www.linkedin.com/company/sage-software

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Function

Product Delivery

Country

United States

Office Location

Atlanta

Work Place type

Hybrid

Advert

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [email protected].

Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/