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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Senior IT Engineer designs and manages systems architectures across Windows, Linux, and cloud platforms like Azure and AWS, ensuring integration and efficiency while implementing best practices in security and compliance. This role involves conducting research on emerging technologies, triaging issues, automating processes, and monitoring IT components for continuous availability. The ideal candidate will manage incident resolution, provide mentorship to junior engineers, and utilize tools like ServiceNow to track changes and adhere to change management processes.

Role Description

+ Design and manage systems architectures, ensuring integration and efficiency across Windows, Linux, and cloud platforms like Azure and AWS.

+ Conduct research on emerging technologies and provide recommendations to management for potential adoption.

+ Perform triage on issues, offer technical solutions, and maintain awareness of software releases and updates.

+ Implement best practices in security, governance, and compliance across infrastructure environments.

+ Develop and execute scripts for automation of repetitive processes to enhance operational efficiency.

+ Monitor IT components and applications for trend analysis and ensure continuous availability.

+ Utilize ticketing systems like ServiceNow to manage and track issues and changes.

+ Adhere to change management processes to minimize disruptions during system changes or upgrades.

+ Represent the team in major incident management, perform root cause analysis, and drive resolutions.

+ Provide mentorship and guidance to junior engineers, fostering their technical development.

Behaviors and Competencies

+ Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

+ Adaptability: Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

+ Self-Motivation: Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.

+ Teamwork: Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.

+ Analytical Thinking: Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

+ Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

+ Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.

+ Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

+ Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.

+ Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.

Skill Level Requirements

+ Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate

+ Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate

+ Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Intermediate

+ Familiarity with tools such as Puppet, KernelCare, Tenable, and/or Tanium for automating and managing cloud environments. - Intermediate

+ Understanding of directory services such as Active Directory and LDAP for efficient user and resource management. - Intermediate

+ Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams preferred - Intermediate

Other Requirements

+ Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required

+ 3-5 years of experience with scripting and automation; Bash, Python, PowerShell preferred

+ 3-5 years of experience managing and troubleshooting Windows and Linux operating systems

The estimated annual pay range for this position is $120,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status