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Manager, Material Damage Field Operations

Date: Oct 10, 2025

Location:

Boston, MA, US

Company: MAPFRE

_Candidate can live in California, Washington or New England_

Summary:

This is a Regional Field Material Damage Manager role responsible for the states of California, Washington, Oregon, Idaho, Ohio, Connecticut, Rhode Island, and possibly some territory in Massachusetts. This role oversees a team of appraisers, supervisors, specialized units, and independent appraisal partners. The successful candidate will ensure operational excellence, regulatory compliance, and high-quality customer service across a broad geographic region.

Responsibilities:

+ Work closely with the Western Region Leadership team and be the face for Material Damage working with our ACMIC efforts.

+ Provide claims technical direction and assistance to staff members, keeping in mind appropriate state laws, rules and/or regulations.

+ Hire, train, and develop staff; playing an active role in career path development. Oversee the overall appraisal activities and allocate resources to ensure staffing levels are appropriate (staff and IA) to meet customer service needs.

+ Oversee Material Damage activities including salvage, glass, rental, and fleet inspections.

+ Maintain rapport with the Marketing Department, AAA agencies, and independent agency force through field contacts and other communications.

+ Pursue the development of an Autobody preferred shop program.

+ Explore new methods of working with body shops to further expedite the appraisal and repair process and ensure that all programs are cost effective.

+ Coordinate with Regional Claim Center management, communications with the various AAA clubs/independent agents in the region.

+ Research vendor fees, maintain and further develop appraisal firms including Heavy Equipment and Stated Value Experts.

+ Represent the corporation at regulatory hearings and meetings and individual lawsuits.

+ Duties may also include work on special programs including but not limited to the Early Tow Program and Catastrophe Duty.

+ Continue to develop new cost-effective programs to enhance current business practices, such as P.D.R. Programs and Early Tow Program.

+ Represent the Material Damage Department on interdepartmental project teams and committees, including participation in large loss committee meetings.

Skills/Abilities:

+ Proven analytical, problem solving, and decision-making abilities particularly in the area of Claim Material Damage.

+ Superior oral and written communication and facilitator skills, excellent technical, analytical, excellent customer service skills, and organizational skills.

+ A pro-active, positive approach and strong ability to problem-solve and to make sound business decisions are part of regular activities.

+ Ability to direct activities intended to enhance organizational efficiencies and service levels, by providing genuine leadership and guidance and fostering confidence is a must.

+ Public speaking skills for both information presentations and training programs.

+ Ability to coach, direct, and develop individuals to achieve individual, departmental, and company goals.

+ Advanced mentoring skills would be recommended.

+ Ability to manage multiple projects at multiple locations in a fast-paced multitask environment is required.

+ Frequent contact with other departments and companies as well as industry and political process meetings that will require tact, persuasiveness, and the ability to negotiate will is preferred.

+ Ability to provide back-up for management in areas across the country may be required.

+ Ability to use and apply various software products including but not limited to: Microsoft Word, Excel, Power Point, vehicle estimating programs, and property estimating programs.

+ Ability to develop and execute Catastrophe Response Plan is desirable.

+ Strong negotiation, conflict resolution, and influencing skills.

+ Strong business and other decision-making skills as well as the ability to maintain a high degree of confidentiality, display strong planning skills, and work independently with minimal supervision.

+ Possess a thorough understanding of automobile policies.

+ Availability to represent the company in legal proceedings, regulatory hearings and meetings, individual lawsuits, and mediations, and industry conferences.

Qualifications:

+ Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.

+ 9 - 11 years or Master's Degree equivalent plus 7 - 9 years.

+ 10 or more years of insurance industry or operations experience preferred.

+ 3-4 years supervisory experience in Material Damage or Physical Damage Claims is preferred.

+ Advanced formal insurance and management education a plus. Insurance course work such as CPCU, AIC, or INS strongly preferred and automotive technical training such as I-CAR or VALE Tech course work is a plus.

+ Must have or agree to obtain a Massachusetts Auto Damage Appraiser’s License

Additional Information:

+ Travel to the Western Region or New England is expected approximately 3 to 4 times a year.

+ Travel and field work may occur during both business and non-business hours, including weekdays and weekends and will vary based on need, including extended periods of travel, if necessary.

+ Company car included

**Pay Philosophy** : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $87,700 - $139,200

_Thank you for considering MAPFRE Insurance as part of your career journey._

_We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states._

_If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at_ [email protected]_ _._

_We are proud to be an equal opportunity employer_

**Nearest Major Market:** Boston

**Job Segment:** Compliance, Operations Manager, Recruiting, Claims, Marketing Manager, Legal, Operations, Human Resources, Insurance, Marketing