"Alerted.org

Our client, a leading organization in the technology and services sector, is seeking a dedicated and skilled Technical Support Engineer – Control M to join their dynamic team. As a Technical Support Engineer – Control M, you will be an integral part of the support department, collaborating with various teams to ensure seamless operations and exceptional service delivery. The ideal candidate will demonstrate strong problem-solving skills, excellent communication abilities, and a proactive approach to technical challenges, aligning successfully within a diverse and inclusive work environment.

**Job Title:** Technical Support Engineer – Control M

**Location:** Phoenix, AZ, with a hybrid work model in Phoenix, Austin, or Westlake; working on-site Monday, Wednesday, and Thursday.

What's the Job?

+ Interact effectively with all levels of technical and managerial staff to resolve complex issues.

+ Diagnose and troubleshoot Control-M and related system problems to restore services promptly.

+ Document processes, procedures, and technical solutions to support continuous improvement.

+ Mentor and cross-train team members to foster a collaborative learning environment.

+ Evaluate and implement solutions for business and service-impacting problems, consulting with senior technical leaders as needed.

What's Needed?

+ Minimum of 5-7 years of directly related experience in technical support roles.

+ Proficiency with Control-M and experience with JES/SDSF, ISPF, JCL, CA-ESP, CA11, NAS, and UNIX/Linux/Windows environments.

+ Strong verbal and written communication skills for technical presentations, documentation, and customer interactions.

+ Ability to work independently and collaboratively in a fast-paced environment.

+ Knowledge of SQL, database infrastructure, network communication, and scripting languages such as Unix Shell and PERL.

What's in it for me?

+ Opportunity to work with cutting-edge technologies and diverse teams.

+ Engagement in meaningful projects that impact business operations.

+ Professional growth through cross-training and mentorship opportunities.

+ Supportive work environment that values inclusion and continuous learning.

+ Competitive pay rate aligned with your expertise and experience.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.