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Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are currently seeking an innovative and analytical Learning & Development (L&D) Program Manager who will be responsible for shaping the onboarding, training, and career development of the Americas (AMER) CPI team. The ideal candidate should be able to work in a cross functional, fast-paced environment; has training development, program management and communication skills.

As the AMER CPI L&D Program Manager, you will be responsible for creation and execution of an accelerated roadmap to support AMER regions. Successful candidates are collaborators who work closely with cross-functional teams to effectively prioritize and deploy training programs based on team and business need. The role demands excellent verbal and written communication skills, strong presentation skills and proficiency with Microsoft Office Suite and related program software.

Key job responsibilities

Key job responsibilities

Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Leads with a data-focused approach to evaluate current technical team skill sets, existing training resource quality, and new training resources to continually raise the “bar” for each team role at each level. Conduct skill assessments of team members - directly and in partnership with team managers - to develop targeted training curriculums for all CPI team roles. Develops and implements recorded training and experiential training on technical systems and specialty components. Partners with internal Data Center (DC) Operations customers to develop training that aligns with customer needs. Supports weekly onboarding and new hire equipment setup calls and related support. Writes narratives to communicate training mental model and changes needed to be made to it.

About the team

About the team

Critical Projects Implementation (CPI) is a project management and execution team that operates within operational data center spaces, as an entity of Data Center Capacity Delivery (DCCD). Our team is tasked with critical infrastructure improvement projects to optimize capacity, critical power, and cooling at deployed sites globally that exceed the scope of regular preventative maintenance and engineering operations. Projects also include Reworks and Conversions (RWK/CON), Infills (INF), Upgrades (UPG) and Data Center Capital Improvement (DCCI) projects. Over 90% of CPI work is conducted around, above, adjacent, or under operational racks and supporting equipment in the data center spaces. The team is established in three primary regions (AMER, APJC and EMEA). Each region includes regional managers that are supported directly by cluster managers and project managers. In larger regions, area managers are responsible for oversight of specific availability zones (AZs) to support the project managers. CPI project managers work at the data centers and have the direct responsibility of managing yellow badge labor force to conduct work. The project managers relay consistent communication about safety, security, availability, and schedules to project stakeholders.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

\#DCCD_AMER

Basic Qualifications

- 7+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor’s degree in Human Resources, Training and Development, or related field

- 5+ year's of experience developing and delivering technical training

Preferred Qualifications

- 5+ years of driving process improvements experience

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

- Certification in training and development from the Association for Talent Development (ATD), International Society for Performance Improvement (ISPI), SHRM or similar organization.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $215,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.