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Overview

Under the direct supervision of the Program Manager, the Resident Assistant will provide support to Hope House residents and create a hospitable and safe environment in the shelter.

Responsibilities

+ Provide support to shelter residents.

+ Monitor the activities of the residents within the shelter environment. Complete daily Shift log checklist during your shift. Review and record the Communication Log each shift.

+ Conduct security wanding upon resident admission, as well as random wand checks.

+ Monitor the physical facility by making rounds every half hour and conducting periodic inspections to ensure rooms are clean, facility is secure and that clients are abiding by house rules.

+ Make referrals to alternative emergency shelter providers when Program beds are unavailable.

+ Maintain basic record keeping responsibilities. This includes performing electronic intakes in the database and completing accurate time sheets in a timely manner.

+ Check your individual work email daily.

+ Attend and participate in monthly Staff meetings/Resident meetings.

+ Attend relevant In-Service training/conferences, as requested.

+ Complete all mandatory training (in-person and online) in a timely manner.

+ Clean linens, maintain cleanliness of the facility (inside and perimeter).

+ Other duties as assigned.

Qualifications

+ Minimum of High School Diploma/GED will be reviewed. Associated Degree preferred.

+ Crisis intervention, interpersonal and communication skills needed.

+ Ability to work in a continually changing and challenging environment.

+ Flexibility in personal work schedule. Must be available for relief hours as needed.

+ Basic computer skills required for completion of intakes, time sheets, email, daily logs.

Job LocationsUS-NY-Rochester

Job ID 2025-14600

Category Human Services

Compensation Min USD $17.00/Hr.

Compensation Max USD $17.00/Hr.

Type On-Call/As Needed