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Description

Leverage case management system within Workday help. Employees submit a case within workday help and routes to team.

Experience: 2-4 years.

Case Management:

+ Act as the first point of contact by responding to employee HR-related inquiries through Workday Help, ensuring alignment with established service level agreements (SLAs).

+ Provide accurate and timely support across a range of HR topics, including benefits, time off, payroll, compensation, Workday navigation, and basic troubleshooting.

+ Ensure all employee interactions are handled with professionalism, efficiency, and a focus on creating a positive experience.

+ Track, document, and manage all cases within Workday Help, ensuring completeness and timely resolution.

+ Escalate Tier 2 inquiries to the appropriate HR teams with clear documentation and smooth handoffs to maintain continuity of service.

+ Analyze case data to identify recurring issues and recommend process enhancements that improve efficiency and the overall employee experience.

Skills

human resources, Shared services, customer service

Top Skills Details

human resources,Shared services,customer service

Additional Skills & Qualifications

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Newport Beach,CA.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.