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Description

As an Inbound Patient Access Specialist, you will advocate for patient members by guiding them through the complexities of obtaining medications efficiently and cost-effectively You will manage inbound communications to ensure members receive timely enrollment in drug savings programs and experience world-class customer service regarding their pharmacy benefits by providing a one-call resolution Educate patient members about their pharmacy benefits and help them source medications they need through various programs Provide support to/ assist members, providers and pharmacies via inbound phone calls, email, and other appropriate communication channels Handle inbound calls pertaining to enrollment in drug savings programs and resolve their inquiries This role's success metrics include providing one-call resolution to members, providers, and pharmacies This role will gather any missing necessary information to successfully resolve the case, with emphasis on a one-call resolution approach This role requires good understanding of all Patient Access savings programs Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our Members Provide empathetic support to patients by phone, email, and other channels Maintain impeccable documentation, responsiveness, timeless of response with follow-up of each member call Have a patient-centric mindset and a high sense of urgency to solve requests Work with sensitive information while upholding PHI and HIPAA standards Stay updated on organizational processes and policies to maintain compliance and ensure service quality Organize case details per required standards and keep track of multiple tasks to ensure optimal productivity in a fast paced environment Achieve or exceed specific key performance indicators and meet service level expectations to maintain high-quality service standards Consistently maintain quality assurance standards and strict adherence to schedule, contributing to the overall efficiency and reliability of support Requires 100% attendance during training period

Skills

healthcare customer service, insurance verification, pharmacy, insurance, prior authorization, patient scheduling, medical reception, patient access, patient registration

Top Skills Details

healthcare customer service

Additional Skills & Qualifications

Candidates must be locally based High School diploma or GED or equivalent required

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $47840.00 - $47840.00/yr.

Great Benefits and Employee Perks:- Highly competitive wellness benefits including 90-95% Health, Vision, and Dental covered for self AND Family.- Fully paid Life insurance and Disability benefits- 3wk PTO + 12 Company Paid Holidays + 1wk sick pay- 401(k) Retirement Savings Program- Flexible Spending Benefits- Generous Paid Parental Leave benefits- Overall culture of SmithRx that values employees and has a culture of gratitude.- 1st week of month food is bought for whole team- Start up with growth ops internally. Room for promotions if performing well and in want of upward movement- Fully stocked kitchen- Offsite celebrations/events for hitting big goals- Culture of gratitude and people expressing that, All hands meeting on Tuesday w/ shout outs.

Workplace Type

This is a hybrid position in Lehi,UT.

Application Deadline

This position is anticipated to close on Oct 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.