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_South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors._

Pay Rate: Hourly $29.30-$35.00/ Annually $60,944.00-$72,800.00

Job Title: Tissue Operations Support & Compliance Coordinator

Revision: 0001

Job Code: 700185

Shift: Monday – Friday (8:00 am – 5:00 pm)

FLSA: OT Eligible

Hybrid? N

Dept.: Birth Tissue Collections

Business Unit: STB&T

CPF Level: P1

General Summary

Provides critical administrative, operational and compliance support for the Tissue Operations department, including birth tissue and cord blood collections, cadaveric tissue recovery, and tissue distribution.

This role assists with maintaining documentation integrity, supportsupporting staff training and credentialing efforts, coordinating with internal teams for supply and equipment needs and driving process improvement initiatives.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Assist in writing, revising, and maintaining SOPs and other controlled documents to ensure operational clarity, consistency, and regulatory compliance.

Maintain documentation and tracking for tissue activities, including training records, credentialing logs, and equipment maintenance logs.

Maintain accurate records in system platforms such as iTransplant, IntTakeQ, eQuailty Management System, and others; generate reports and support system integration initiatives.

Assist with equipment calibration, maintenance, validation, and quality control.

Identify operational and organizational improvements that should be made using an evidence-based approach and facilitate the initiation of, adoption of, and adaptation to change.

Maintain and schedule annual training competencies and credentialling for staff members.

Support supply inventory tracking and courier coordination in collaboration with operations and vendors.

Assist staff in the review of paperwork related to collections and procedures, as necessary.

Establish and maintain working relationships with organizations and businesses on behalf of STBT.

Performs other duties as assigned.

Non-Essential Tasks

Run departmental errands as directed.

Support cross-department projects as directed.

Education

Requires an Associate Degree from an accredited college or university with equivalent healthcare, quality or tissue banking experience may be considered.

Prefer a Bachelor’s Degree from an accredited college or university.

The preferred major of Life MeSciences,Healthcare Administration, Quality/Regulatory or Business.

Licenses and/or CertificationsValid Driver's License

Experience

Requires two or more years in tissue banking, organ/tissue donation, healthcare operations or quality/compliance-related role.

Requires prior experience with documentation systems (e.g., iTransplant, MasterControl, IntakeQ, or similar eQMS/LIMS).

Knowledge

Must have a strong understanding of FDA regulations (21 CFR Part 1271, AATB standards, and Good Tissue Practices (GTP) preferred.

Must possess working knowledge of inventory, logistics, and cold-chain supply practices in a healthcare/tissue environment

Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.

Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, Visio and PowerPoint.

Must maintain knowledge of ISO Standards, cGMP (current Good Manufacturing Practices) and regulatory requirements concerning creation and maintenance of controlled documents and record retention.

Must have a working knowledge of department procedures and work within the guidelines of the standard operating policies and procedures.

Skills

Must have excellent critical thinking and problem-solving skills.

Must be capable of operating motor vehicles in all types of weather conditions.

Excellent organizational and time management skills; able to manage multiple priorities and deadlines.

Strong written and verbal communication skills, with the ability to draft SOPs, reports, and training documentation clearly.

Must have experience using Microsoft Office applications including Word, Outlook, Visio, PowerPoint and Excel.

Must be capable of communicating well with multiple level audiences.

Must have excellent verbal and written communication skills to include grammar, spelling, and punctuation.

Must be able to understand complex donor information and be able to enter into database with speed and accuracy.

Problem-solving and critical thinking skills to identify inefficiencies and implement improvements.

Abilities

Must be a self-starter and self-directed worker.

Must be able to keep information confidential.

Must be able to work with interruptions and perform repetitive tasks.

Must be professional, detail oriented, self-motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

Must have ability to adapt quickly in a regulated and changing environment while maintaining compliance.

Must have ability to train and support staff, providing clear guidance and feedback.

Must have ability to work independently while collaborating across multiple departments (e.g., compliance, quality, operations, hospitals).

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . STBTC maintains a Tobacco & Drug-Free Workplace.