• Customer Service Representative - McLaren Careers

    McLaren Health Care (Port Huron, MI)


    Position Summary:

    As the first point of contact, serves visitors by greeting, welcoming, and directing them appropriately. Provides general office support with a variety of clerical activities and related tasks including answering incoming calls, directing calls to appropriate employees, flow of correspondence, requisition of supplies as well as additional clerical duties.

    Responsibilities:

    1. Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.

    2. Greet and welcome guests as soon as they arrive at the office.

    3. Direct visitors to the appropriate person and office.

    4. Answer, screen and forward incoming phone calls.

    5. Provide basic and accurate information in-person and via phone/email.

    6. Approaches customers proactively, utilizes key message and actively listens to assess immediate needs.

    7. Maintain office security by following safety procedures and controlling access via the reception desk.

    8. Ensure reception area is tidy and presentable, with all necessary stationery and material.

    9. Assess patient satisfaction proactively.

    10. Maintains an accurate log of patients and customers.

    11. Ensures patient has someone with them at check in; if not calls patient’s driver to ensure someone will be taking patient home.

    12. Selects available resources to meet customer needs; information amenities and or wheelchair assistance when necessary.

    13. Maintains integrity of confidential information concerning patient information.

    14. Acts on customer concerns to resolve immediate issue, if possible, or assures contact with the appropriate individual for resolution.

    15. Assesses volunteer abilities and works to assure both a positive customer and volunteer experience.

    16. Maintains current knowledge of appropriate hospital policies and utilizes key messages to communicate them to customers.

    17. Works with patient care team to identify and relay patient information to patients and families.

    18. Performs other related duties as required and directed.

    Qualifications:

    Required:

    + HighSchool Diploma or GED

    Preferred:

    + Two (2) years prior customer service experience

    + Prior health care experience

    Knowledge, Skills,and Abilities:

    1. Hands-onexperience with office equipment (e.g. computer, fax machines, and printers).

    2. Interpersonal,organizationaland communication skills.