"Alerted.org

CTG is seeking to fill a Service Delivery Management Consultant position for our client in Bakersfield, CA.

**Duration:** 12 months

Duties:

+ Serve as the primary point of contact between IT and business units, ensuring alignment of services with business objectives.

+ Manage and optimize service delivery processes to meet agreed performance standards and enhance customer satisfaction.

+ Drive the implementation and continuous improvement of service delivery practices and policies.

+ Develop and maintain strong business relationships with stakeholders across multiple functions, including IT, business leaders, and executive management.

+ Monitor service performance, identify areas for improvement, and coordinate corrective actions.

+ Facilitate communication and collaboration across teams to resolve issues and ensure timely delivery of services.

+ Contribute to the design of service-level agreements (SLAs) and key performance indicators (KPIs) to track service quality and efficiency.

+ Provide thought leadership on IT service management (ITSM) best practices and process improvement initiatives.

Skills:

+ 5+ years of experience in Business Relationships, Customer Success, or Service Delivery Management.

+ Strong understanding of IT landscapes, with the ability to apply technical knowledge strategically.

+ Demonstrated ability to engage effectively with IT teams, business function heads, and C-Level Executives.

+ Excellent professional etiquette and conflict resolution skills for both internal and external interactions.

+ Strong proactive communication skills, including the ability to craft strategic messages and ensure follow-through.

+ Creative and strategic thinker with a hands-on approach to problem-solving.

+ Highly reliable, with strong prioritization and time management skills to meet deadlines and stakeholder expectations.

+ **Nice to have:** Experience with IT Service Management (ITSM) frameworks or tools.

Experience:

+ Minimum of 5 years in a Service Delivery Management, Customer Success, or related consulting role.

+ Proven track record of managing enterprise-level service delivery programs and stakeholder relationships.

Education:

+ Bachelor’s degree in Information Technology, Business Administration, or a related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

The expected base salary for this position ranges from $67.00 to $76.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.