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Job Description

Distribution Ops Assoc, VOD-Temp, is responsible for providing internal and external support for Video-On-Demand (VOD) content distribution activities for brands for one of the largest entertainment, media, and streaming companies in the world. A successful candidate in this role must have the ability to self-motivate and work in a detail-oriented, fast-paced, multi-network environment. This role will interact with many internal and external partners such as Media Services, Programming, Media Engineering, Broadcast Operations, Sales, and Marketing. Candidate must always maintain a high level of customer service. As a key point of contact for VOD delivery and metadata management, the role will also be accountable for database accuracy and assuring the technical compliance requirements of our VOD partners.

• Confirm all entertainment programming assets are delivered as scheduled by programming teams.

• Provide timely communication and resolution to incoming partner/dMVPD inquiries and support requests.

• Execute distribution delivery planners and communicate delivery schedules to all entitled partners/dMVPD’s.

• Execute communication of takedown alerts and affiliate alerts for high profile content deliveries and programming priorities.

• Redeliver VOD packages to partner/dMVPD’s, as required.

• Track partner/dMVPD issues.

• Oversee automated and manual Aspera VOD and DAI ad and promo deliveries to MVPD’s and monitor all distribution to ensure timeliness of deliveries.

• Perform daily reporting and tactical tasks related to Canoe DAI assets/metadata, Nielsen VOD TIC Encoding data, and daily management of DAI Google reports with Ad Sales.

• Perform deliveries of media using internal and external applications and tools including Aspera, Signiant, Media Monorail and other internal systems to domestic clients.

• Manage failures in VOD workflow including trouble shooting automation, manually packaging content when necessary, providing operational support to our VOD partners and ensure all deliveries ordered can be fulfilled in a timely manner.

• Be a subject matter expert in all department workflows, databases, and software.

• Be a part of a strong, high functioning team that’s able to execute assignments effectively and efficiently.

• Ensure the prompt resolution of high-level issues related to file integrity, media attributes, and content compliance.

• Follow all Standard Operating Procedures (SOPs) and assist in documenting department processes.

• Have an attitude of continuous improvement.

• Assist manager in developing, maintaining, and enforcing media management, storage and content security policies.

• Liaison with various TWDC departments and provide a high level of customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 1-3 years of media distribution, post-production, or broadcast operations experience. Internship or entry-level experience in a media-related role is acceptable.

• Bachelor’s degree is desired or relevant work experience in media packaging and distribution.

• Results oriented with the ability to balance other business considerations.

• Must be able to work all shifts including weekends and holidays.

• Exceptional communication, collaboration, and interpersonal skills. Team player.

• Strong understanding of audio/video file formats, television standards, film formats, codecs, bitrates, frame rates, video resolutions, aspect ratios, broadcast audio configurations and electronic delivery technologies.

• Proficiency with Microsoft Office & Google Suite products.

• Must work well with little or no supervision and have a strong attention to detail.

• Understanding of Aspera SFTP software and CableLabs ADI packaging spec.

• VOD content delivery and management skills are a plus, including knowledge of industry trends in the non-linear space. · VOD content delivery and management skills are a plus, including knowledge of industry trends in the non-linear space.