• Product Specialist I

    SCI Shared Resources, LLC (Cincinnati, OH)


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    Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers.

    JOB RESPONSIBILITIES

    + Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction.

    + Identifies, researches and resolves technical problems; provides high-level analytical problem resolution

    + Ensures continued product performance, often in emergency situations.

    + Documents, tracks and monitors problems to ensure timely resolution.

    + Manages Weekend Coverage Program.

    + Supports other operational functions such as training of new customers.

    + Performs standard testing processes on a variety of equipment and new product functionality.

    + Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development.

    + Assists in the installation, maintenance and general support of systems.

    + Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network.

    MINIMUM REQUIREMENTS

    Education:

    + HS Diploma or GED

    + Bachelor’s degree in Business or a related discipline preferred

    Experience:

    + One (1) year of product experience or experience in a related field

    Knowledge, Skills & Abilities:

    + Proficiency in Microsoft Office package.

    + Enthusiastic / self-motivated, ability to work on own and under pressure.

    + Possess technical knowledge to support and train both internal and external customers.

    + Ability to influence individuals at all levels, give opinions and justifications.

    + Use organizational/time management skills to prioritize workload and schedule training sessions.

    + Have a flexible approach to cover colleagues' work when needed.

    + Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers.

    + Knowledge of MeM products & operations

    + Customer Service experience, complex problem solving experience to be able to assist customers.

    + Ability to work under pressure and with short lead times.

    + Ability to work through quality management issues constructively and timely.

     

    Postal Code: 45249-1641

     

    Category (Portal Searching): Marketing and Advertising

     

    Job Location: US-OH - Cincinnati

     

    Job Profile ID: M00010

     

    Time Type: Full time

     

    Location Name: MEM Operations