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Working Title: Quality Assurance and Improvement Coordinator

Job Class: Human Services Program Representative 2

Agency: Human Services Dept

+ **Job ID** : 89888

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 10/28/2025

+ **Closing Date** : 11/17/2025

+ **Hiring Agency/Seniority Unit** : Human Services Dept / MAPE DHS Central Office

+ **Division/Unit** : DHS-Central Office / BHA SUD Policy

+ **Work Shift/Work Hours** : Day Shift / 8:00am to 4:30pm

+ **Days of Work** : Monday - Friday

+ **Travel Required** : Yes, (Approximately 10% for meetings and site visits)

+ **Salary Range:** $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

_This position is eligible for_** telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) **_for applicants who reside in Minnesota_** **_or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework._

Flexible work hours may be permitted with supervisor approval.

This position provides strategic leadership and oversight for Minnesota’s Substance Use Disorder (SUD) and behavioral health systems within the Medicaid program. It focuses on utilization management, provider certification, managed care collaboration, and the statewide transition to American Society of Addition Medicine (ASAM) 4th Edition standards. The role ensures effective program oversight, compliance, and quality service delivery through coordination with Managed Care Organizations (MCOs), community partners, and state and federal agencies.

Some responsibilities include, but not limited to:

+ Design, implement, and improve utilization management systems to ensure compliance and quality care.

+ Provide technical assistance to providers in conjunction with the utilization management vendor

+ Serve as the primary liaison with MCOs and community partners on service delivery and reimbursement alignment.

+ Negotiate contract amendments and implement legislative and policy initiatives.

+ Oversee certification of SUD providers under ASAM 3rd Edition and support transition to 4th Edition.

+ Monitor provider policies, enhancement eligibility, and out-of-state program compliance with state and federal requirements.

Minimum Qualifications

_To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held._

Three (3) years of expert work experience in the field of substance use disorder and/or mental health services.

Experience must clearly demonstrate:

+ Significant experience in behavioral health or SUD program administration within Medicaid or a similar healthcare system.

+ Experience in policy development, program implementation, and/or regulatory compliance at the state or federal level.

+ Demonstrated leadership in utilization management and/or provider certification systems.

+ Knowledge of ASAM criteria and SUD levels of care.

+ Skilled at using MS Office Suite programs: Word, Excel, PowerPoint and Outlook.

_* Bachelor’s Degree higher in Human Services, Psychology, Public Health, Social Work or related field may substitute for one (1) year of work experience._

_**Master’s Degree higher in Human Services, Psychology, Public Health, Social Work or related field can substitute for two (2) years of work experience._

Preferred Qualifications

+ Licensed as an alcohol and drug counselor or a mental health professional with substance use disorder experience.

+ Experience managing cross-sector partnerships, including with Managed Care Organizations (MCOs) or community-based providers.

+ In-depth experience with ASAM 3rd and 4th Edition implementation and provider certification processes.

+ Experience working effectively with others from different backgrounds and cultures.

+ Familiarity with Minnesota statutes and DHS licensing requirements related to behavioral health and SUD treatment.

+ Strong human relations, communication, and facilitation skills; communicates clearly and professionally—both verbally and in writing—while engaging stakeholders effectively and responding openly to requests and concerns.

Additional Requirements

+ MinnesotaDepartmentofHumanServices(DHS)criminalbackgroundcheckwillbeconductedonallfinalists forthisposition.Finalistsmustpassthe DHS backgroundcheck.

+ Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance.It alsoincludescontact withtheapplicant'sformer employer(s).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.