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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.

Responsibilities:

1. receive inbound calls to the call center for scheduling/canceling/rescheduling imaging appointments

2. receive imaging orders via departmental fax and imaging scheduling Epic work queues

3. review imaging orders for pertinent scheduling information

4. review referral/order information for accuracy and communicate with clinic providers when order changes/corrections are needed

5. scan referrals/orders from outside providers into the patient's Epic record

6. acquire the Release of Information form for pertinent outside imaging and send it to Imaging Exchange when appropriate

7. communicate with radiologists and clinic providers when appropriate in regard to procedural review and approval

8. make outbound scheduling calls to patients with active orders in the imaging scheduling Epic work queues

9. provide imaging exam/procedural prep information when scheduling the imaging exam or imaging procedure appointment

10. prepare procedure paperwork for scheduled imaging procedures when appropriate

11. participate in care coordination with clinics/departments for imaging services

12. review insurance authorization for approved/denied services and cancel or reschedule as appropriate

13. prepare and mail the imaging result letter to the patient as appropriate

14. may train others using verbal and written communication

15. may service as the first level of response to customer inquiries and complaints by phone

16. represents UNCHCS with internal and/or external customers in regard to accomplishing organizational goals

Other Information

Other information:

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Two (2) years of clerical or administrative experience

• If Bachelor's degree, no years of clerical or administrative experience

• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Imaging Support Svcs Hedrick

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.