"Alerted.org

Customer Service Representative (CSR)

**Location:** Beaverton, OR

**Company:** Tektronix

Overview:

Tektronix is seeking dedicated and motivated **Customer Service Representatives (CSRs)** to join our team. As a CSR, you will play a pivotal role in delivering exceptional customer service experiences. You will be the first point of contact for our customers, handling inquiries and driving our strategy to retain and grow our customer base. Your ability to build relationships and advocate for customer needs will directly influence purchasing decisions and company growth.

Key Responsibilities:

+ Serve as the primary contact for internal and external customers via calls, LiveChats, and emails.

+ Respond professionally to customer inquiries regarding calibration and repair services.

+ Actively listen to customer needs and interests to provide tailored solutions.

+ Collaborate with Sales and Service Center Operations to drive revenue and meet customer needs.

+ Prepare service quotes/RMAs and upsell Tektronix products and services.

+ Ensure customer equipment is managed effectively through service operations.

+ Advocate for customer needs, ensuring compliance with Tektronix business practices.

+ Research and troubleshoot to resolve customer inquiries in a timely manner.

+ Maintain and build strong relationships with internal and external stakeholders.

Qualifications:

+ Strong interpersonal and communication skills.

+ Ability to work collaboratively in a team-oriented environment.

+ Self-motivated with excellent organizational and time-management skills.

+ Proven ability to learn and adhere to processes and procedures.

+ Research and troubleshooting skills to address customer needs effectively.

Preferred Skills:

+ Experience in customer service, sales, or a related field.

+ Familiarity with calibration or repair services is a plus.

+ Proficiency with CRM tools and software.

What We Offer:

+ Competitive compensation and benefits package.

+ Opportunities for professional growth and development.

+ A collaborative and supportive team environment.

How to Apply:

If you are passionate about delivering exceptional customer experiences and eager to contribute to a growing company, we want to hear from you! Please submit your resume and cover letter to [Insert Application Link or Email].

**Pay Details:** $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.