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Job Title: Dealer Management System (DMS) Trainer – Parts & Service

Reports To: Senior Director of Parts Operations

Department: Fixed Operations / Training & Development

Employment Type: Full-Time

Position Summary:

The Dealer Management System (DMS) Trainer is responsible for developing, delivering, and maintaining comprehensive training programs for Parts and Service Department employees. This position ensures all staff effectively utilize the dealership’s DMS to improve operational efficiency, accuracy, and customer satisfaction. The ideal candidate will have strong experience in dealership operations, deep familiarity with DMS software (such as Tekion, Reynolds & Reynolds), and a passion for teaching and process improvement.

Key Responsibilities:

+ Conduct in-person and virtual training sessions for Parts and Service employees on all aspects of the Dealer Management System, including:

+ Parts transactions, inventory control, month end processes

+ Invoicing and customer communication

+ Repair order management

+ Scheduling and dispatching

+ Warranty processing

+ Develop customized training materials, user guides, and standard operating procedures tailored to dealership workflows.

+ Partner with department managers to identify training needs, system inefficiencies, and opportunities for process improvement.

+ Provide ongoing support and refresher training for new hires or when system updates are implemented.

+ Monitor employee performance and evaluate training effectiveness through feedback, system usage data, and operational KPIs.

+ Serve as the in-house DMS subject matter expert, staying current with software updates, new features, and best practices.

+ Collaborate with the IT department and vendor representatives to troubleshoot and resolve DMS-related issues.

+ Ensure training aligns with manufacturer requirements and dealership operational standards.

Qualifications:

Required:

+ 3+ years of experience in a dealership Parts or Service Department (preferred roles: Service Advisor, Parts Counterperson, Warranty Administrator, or Fixed Ops Manager).

+ Hands-on experience with one or more dealership management systems (e.g., CDK, Reynolds & Reynolds, Dealertrack, Auto/Mate, Tekion, etc.).

+ Proven ability to train or mentor employees effectively.

+ Strong understanding of dealership workflows and fixed operations processes.

+ Excellent communication, presentation, and interpersonal skills.

+ Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Teams).

Preferred:

+ Prior experience in training, process improvement, or system implementation.

+ Knowledge of adult learning principles and training development techniques.

+ Certification or formal training in instructional design or software training.

Key Competencies:

+ Analytical and detail-oriented

+ Patient, approachable, and supportive

+ Strong problem-solving and troubleshooting ability

+ Adaptable to changing software environments

+ Collaborative team player with leadership qualities

Physical Demands:

+ While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 25 pounds.

Work Environment & Schedule Requirements:

+ Work in both office setting and in a dealerships setting.

+ Will require travel to satellite dealership locations.

+ Travel Expectations: Up to 30% (flying and car)

+ Typical schedule: Monday – Friday, 8:00 AM – 5:00 PM (some flexibility as needed).

Compensation and Benefits:

+ Competitive salary based on experience

+ Performance-based incentives

+ Health, dental, and vision insurance

+ Paid time off and holidays

+ 401(k) with employer match

+ Ongoing professional development opportunities

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

I have carefully read and understand the contents of this Job Description. I understand the responsibilities, requirements and duties expected of me. I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

We are an Equal Opportunity Employer

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