"Alerted.org

Description

The Endpoint Technician is responsible for supporting and maintaining Interstate Batteries’ endpoint systems, services, and productivity tools used by team members. This includes diagnosing and resolving hardware, software, and connectivity issues, maintaining endpoint compliance, and proactively improving user experience. Job Components: - Provide level-one technical support for desktop applications and endpoint hardware. - Build, image, and configure user machines. - Maintain and support video conferencing equipment. - Support smartphones and mobile devices (iOS preferred). - Proactively monitor endpoint systems to identify and resolve issues before they impact users. - Troubleshoot and resolve issues through analysis and root-cause identification. - Log all support activities and resolutions in the ticketing system with detailed notes. - Collaborate with internal teams and vendors to ensure timely issue resolution. - Maintain accurate inventory of hardware, accessories, and licenses. - Identify trends in recurring issues to suggest process or system improvements. - Ensure endpoints comply with company security and configuration policies. - Document procedures, resolutions, and technical processes.

Skills

Desktop, Windows 10, Imaging, Hardware, troubleshooting, support, customer service, Active Directory, O365, Deployment, Technical support, Help desk, sccm

Top Skills Details

Desktop,Windows 10,Imaging,Hardware,troubleshooting,support,customer service,Active Directory,O365,Deployment,Technical support,Help desk

Additional Skills & Qualifications

Qualifications: - Associate’s degree or equivalent experience in computer-related field. - 2+ years of technical customer service or IT support experience. - Strong troubleshooting knowledge of Windows 10, Office 365, and endpoint hardware. - Experience with imaging/deployment tools (SCCM, Intune, or similar). - Basic knowledge of networking concepts and Active Directory. - Excellent analytical and problem-solving skills. - Strong written and verbal communication skills. - Highly self-motivated and organized with the ability to manage multiple priorities.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas,TX.

Application Deadline

This position is anticipated to close on Nov 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.