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Essential Duties and Responsibilities

+ Applies advanced skills and procedures appropriate for the position within assigned functional area.

+ Performs duties and tasks that reflect substantial variety and complexity. Assists others in the resolution of complex problems and issues.

+ Schedules, reports, and tracks information for department.

+ Collects data for preparation of various reports, budgets, and variance analyses.

+ Compiles data for reports and collates into a single report.

+ Assists in preparing, reviewing, or auditing reports.

+ Assists with more complex research and investigation. May prepare analyses of information.

+ May assist in orienting and training employees.

+ May assign and check the work of lower-level employees and/or be designated as “lead” worker.

+ Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Knowledge of:

+ Basic office practices, procedures and methods.

+ Basic mathematical calculations.

+ Key internal and/or external contacts to request assistance from or utilize expertise.

Skill in:

+ Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.

+ Operating standard office equipment and using required software applications (including SharePoint and Microsoft Word) to produce correspondence, electronic communication and maintain spreadsheets and databases.

Ability to:

+ Build solid, effective working relationships with others.

+ Coach others in the development of their skills.

+ Execute instructions and request clarification when necessary.

+ Provide courteous, timely service when addressing customer questions and concerns.

+ Speak clearly and concisely.

+ Convey information clearly and effectively through both formal and informal documents.

+ Constructively work under stress and pressure when faced with high workloads and deadlines.

+ Plan, organize, and coordinate work assignments.

+ Promote team cohesiveness, cooperation, and effectiveness.

+ Work independently with minimal supervision.

Educational/Previous Experience Requirements

+ High school diploma or equivalent with a minimum of six (6) years’ experience in customer service or an office environment.

~or~

+ Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

+ None Required.

+ Additional licenses/certifications demonstrating the candidate’s knowledge/expertise in industry regulation and concepts preferred.