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Required Education/Experience

+ Bachelor's Degree and a minimum of 3 years of relevant full-time experience or

+ Associate's Degree and a minimum of 4 years of relevant full-time experience or

+ High School Diploma/GED and a minimum of 5 years of relevant full-time experience

Preferred Education/Experience

+ Bachelor's Degree preferably in Computer Science, Management Information System, Engineering, Business/Finance or related field a minimum of 3 years of relevant full-time experience

+ Associate's Degree preferably in Computer Science, Management Information System, Engineering, Business/Finance or related field a minimum of 4 years of relevant full-time experience a

+ High School Diploma/GED preferably in Computer Science, Management Information System, Engineering, Business/Finance or related field a minimum of 5 years of relevant full-time experience

Relevant Work Experience

+ Experience with working in a Information Technology, customer, desktop, or presentation support environment. and

+ Must have five to eight years of experience with IVR solutions, and particular knowledge of Genesys Call Center Cloud technologies, required. and

+ Must possess excellent project management, analytical and communications skills, required. and

+ Must have experience managing projects, representing the organization, building customer relationships, engaging vendors, and making sound business decisions, required.

Skills and Abilities

+ Demonstrated problem solving skills

+ Strong verbal communication and listening skills

+ Demonstrated customer service skills

+ Strong written and verbal communication skills

+ Effective leadership skills

+ Friendly and service-oriented

+ Excellent organizational skills

+ Possesses a high degree of initiative

+ Ability to drive multiple projects to successful completion

+ Project Demonstrated project management skills

+ Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

+ Develops and delivers effective presentations

+ Well organized, detail oriented and flexible to handle multiple assignments

+ Demonstrated analytical skills

+ Ability to inspire and develop staff

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Ability to push, pull, and lift up to 40 pounds

+ Sit or stand to answer a phone for the duration of the workday

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]