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IT Manager- 910 (HES Corporate Office- Knoxville, TN)

Knoxville, TN, United States of America

$80,000.00 - $90,000.00

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Overview

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands-on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

OVERVIEW:

We are currently seeking an IT Manager to provide technical support to corporate and remote field staff and help build the in-house IT team as the company grows.

Position has upward mobility to CIO role, and this position will help create the CIO role.

KEY RESPONSIBILITIES:

At a minimum, the IT Manager will:

• Coordinate with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.

• Drive compliance with IT Policy and best practices to maintain a secure computing environment.

• Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.

• Assists with the user and license administration of systems including: Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.

• Administration of the company cell phone program to include provisioning, deprovisioning and asset management/tracking.

• Help ensure corporate data and system backups are properly functioning and tested.

• Provide excellent and timely customer service when responding to phone, online and in-person queries and service issues. Provide updates, status and completion information to end users and managers to ensure issue(s) have been resolved.

• Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications. Maintain daily performance of computer systems.

• Work with vendors in coordinating repair and replacement of broken equipment.

CORE COMPETENCIES:

An ideal candidate for this role will demonstrate the following experiences:

• 5-7 years experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office and equipment; 1-3 years experience managing support teams preferred.

* Previous Vendor Management Experience

* 5-7 years of IT support - Tier 1, Tier 2, and Tier 3

+ Strong oral and written communication, interpersonal and teamwork skills. Ability to interact effectively and positively with all levels of personnel.

+ Proven ability to coordinate geographically-dispersed resources.

+ Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality.

+ Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.

+ Ability to work under pressure and time constraints.

+ Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS:

+ Ability to Travel: local and overnight travel for client implementations

+ Strong willingness to work in a production and office environment

• Ability to Lift 50 Pounds

• BS/BA in IS/IT or related field of study

Travel:

Occasional travel may be required, but is minimal.

Physical and Working Conditions:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Education Requirements (All)

Associate's Degree Preferred Bachelor's Degree Master's Degree

Additional Information / Benefits

Optional daily pay

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan

This is a Full-Time position 1st Shift.

Travel is required occasionally

Number of Openings for this position: 1

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