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Responsible for staffing and scheduling of volunteer for the Volunteer Services Department to support the Manager or Volunteer Services as needed.

+ 8:00 am - 4:30 pm

+ Monday - Friday | No weekends or major holidays

Responsibilities:

+ Primary Duties:

+ Recruits, interviews, provides orientation, and schedules all adult and student volunteers.

+ Ensures compliance of volunteer files.

+ Maintains current records for all volunteers.

+ Assists in developing volunteer assignment descriptions for all positions.

+ Schedules and plans group orientations and in-service trainings.

+ Maintains high volunteer morale through appreciation and recognition events.

+ Coordinates monthly schedules and secures substitutes or permanent replacements as needed.

+ Updates volunteer information in the database.

+ Recruits active volunteers for special projects.

+ Promotes a spirit of community throughout the hospital to attract and retain qualified volunteers.

+ Delivers daily mail, cards, and flowers to patient rooms; distributes magazines and circulars to public areas and waiting rooms.

+ Develops and manages relationships with department clinical managers to ensure timely fulfillment of volunteer needs.

+ Proficient in Microsoft Office programs (e.g., Word, Excel, PowerPoint).

+ Manages the Co-op program in collaboration with surrounding area high schools.

+ Secondary Duties:

+ Assists the Volunteer Services Manager with special projects and community awareness programs.

+ Serves on ancillary committees that utilize volunteers.

+ Supports the Volunteer Services Manager in presentations to departments and/or management.

+ Human Relations / Contact and Communications:

+ Daily interaction with employees, volunteers, and the general public.

+ Requires excellent communication and presentation skills.

+ Emphasizes diversity and age-specific needs of volunteer populations, including visual, communication, and hearing considerations.

+ Associate Degree or Bachelor of Science Degree required.

+ Must have excellent written and oral communication skills.

+ Must be able to multi-task or manage multiple projects and people simultaneously.

+ Must be sensitive to volunteer needs and capabilities.

+ Two to four years' experience in a hospital environment preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran