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Systems Administrator II

Location:

West Greenwich, RI, US, 02817

Requisition ID: 18417

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

The Systems Administrator II provides Level 2 technical support in a multi-tenant data center environment, ensuring system reliability, coordinating incident response, and contributing to automation, documentation, and process improvement initiatives.

+ Deliver Level 2 support for application and infrastructure issues.

+ Escalate complex problems to Tier 3 support.

+ Assist in coordinating resolution efforts for major outages until senior Incident Management takes over.

+ Ensure timely and accurate communication with management and staff during incidents.

+ Create, modify, and troubleshoot basic automation tasks using automation tools.

+ Collaborate with Systems Managers, Project Managers, and jurisdictional staff on projects.

+ Maintain and update operational documentation for Level 2 procedures.

+ Analyze system utilization reports to generate metrics and recommend improvements.

+ Support planning and deployment of new technologies with development teams and architects.

+ Recommend enhancements to operating systems and procedures.

+ Perform audit tasks including user log reviews, password changes, and change control.

+ Identify and propose workflow and process efficiency improvements.

Qualifications

+ 4-6 years experience acting in a data center technical role supporting a large scale Linux powered virtualized data center (RHEL certificaiton preferred).

+ Working knowledge of ticketing systems like JIRA, Service Now, Easy Vista, Salesforce.

+ Working knowledge of hyper-converged infrastructures, Windows operating systems, Linux operating systems, user management tools (ex: Open LDAP), client/server networking, scripting languages and tools (especially Python and Ansible), databases and basic SQL query skills, version control applications like GIT, SVN.

+ Working knowledge and experience working with and supporting system monitoring toolkits like Tivoli, ELK, etc.

+ Intermediate skill level knowledge of VMware environments and VMware monitoring tools, FTP/SFTP protocols with an ability to navigate through Unix/Linux (Red Hat)/AIX/VMS/DOS and perform intermediate commands.

+ Intermediate skill level knowledge of IT best practices and associated tools related to Incident, Change, Release, Audit, and Problem Management. Ex: ITIL Foundations certification, SOX audit experience, SOC audit experience

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

\#LI-DAK

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is _$55,631 - $98,467_ . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles maybe eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.