• Training Specialist & LMS Administrator

    Carrier (Indianapolis, IN)


    Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=139563088&u=https%3A%2F%2Fwww.corporate.carrier.com%2F&a=corporate.carrier.com) or follow Carrier on social media at @Carrier (https://c212.net/c/link/?t=0&l=en&o=3847430-1&h=4009942256&u=https%3A%2F%2Ftwitter.com%2Fcarrier&a=%40Carrier) .

    About the role:

    The Residential Education team is looking for a candidate to fill an open position which will be responsible for daily administrative tasks related to the Learning Management System (LMS) as well as assist in the development of our customer experience within the LMS. This position will be responsible for fully understanding the administrative functionality of our LMS, the end-user experience, and opportunities for enhancements.

    Key Responsibilities

    + Fully understand and perform the administrative functions of customer facing LMS, such as scheduling of classes, registration of students, tracking of attendance, invoicing of classes, new account management, standard process documentation and communicating with both customers and vendors.

    + Effectively communicate with the LMS end-user regarding their specific user experience and needs.

    + Identify and outline valuable opportunities for user experience enhancements.

    + Collaboration with vendor partners during testing and integration of LMS enhancements

    + Address and troubleshoot LMS related customer service concerns in a timely manner

    Required Qualifications

    + Bachelor's degree

    + 2 + years of LMS administration experience

    Preferred Qualifications

    + Highly organized with strong attention to detail, while also able to manage multiple priorities.

    + Excellent written and verbal communication skills with internal and external customers

    + Exceptional customer service skills with keen attention to detail.

    + Self-starter with strong business understanding

    + Basic understanding of course development software such as Articulate Storyline

    + Experience providing customer service, related to an eCommerce site

    + Experience developing requirements for enhancements specific to customer experience

    + Skilled with Adobe suite of products such as Acrobat Pro, InDesign, Illustrator and Photoshop

    + Ability to manage and prioritize multiple urgent deadlines

     

    \#LI-Hybrid

    RSRCAR

    _Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

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