• Implementation Manager

    Insight Global (New York, NY)


    Job Description

    We are seeking an Implementation Manager who combines strong project management skills

    with hands-on technical expertise. You’ll be responsible for leading new customer launches,

     

    managing timelines, coordinating cross-functional resources, and ensuring that tracking pixels,

     

    integrations, and data layers are configured correctly.

     

    This role is perfect for someone who thrives at the intersection of technical problem-solving and

     

    customer-facing project ownership.

    What You’ll Do

    • Own project management for customer implementations: define scope, set timelines,

     

    track progress, and keep all stakeholders aligned from kickoff to go-live.

     

    • Configure and implement Tie’s tracking pixels, tags, and integrations on customer

     

    websites and eCommerce platforms.

     

    • Validate events, troubleshoot data discrepancies, and provide clear resolutions and

     

    recommendations.

     

    • Act as the main point of contact for customers during implementation, ensuring they feel

     

    supported and informed throughout the project.

     

    • Partner with Sales and Customer Success to hand off accounts pre and

     

    post-implementation smoothly.

     

    • Collaborate with Product and Engineering to resolve technical issues and share

     

    customer feedback.

     

    • Maintain implementation documentation and contribute to scalable processes and best

     

    practices.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    -2–3+ years of experience in implementation, solutions engineering, or technical

     

    onboarding with a SaaS or martech/adtech company.

     

    -Demonstrated project management experience — able to manage multiple customer

     

    launches simultaneously, with strong organizational and communication skills.

     

    -Hands-on experience implementing tracking pixels or analytics tools (e.g., Google

     

    Tag Manager, Shopify).

     

    -Familiarity with web technologies (HTML, JavaScript, Cookies, Data layers) and

     

    website hosting services (GoDaddy, Cloudflare, Shopify etc).

     

    -Experience working with eCommerce platforms (Shopify, BigCommerce, Squarespace

     

    etc) and/or digital ad platforms (Meta, Google Ads etc) is a plus.

     

    -Proven ability to manage stakeholders, set expectations, and deliver projects on

     

    schedule.

     

    -A problem-solver with high attention to detail and a customer-first mindset